[Hiring] Sales Experience Manager, Personal Shopping @Saks

Role Description

The Sales Experience Manager, Personal Shopping leads with a focus on customer service and relationship-building, embodying Bergdorf Goodman's values of Excellence, Imagination & Graciousness. This leader ensures a seamless sales experience representing Bergdorf Goodman.

• Champion the vision and culture of Bergdorf Goodman while balancing brand loyalty to both BG and respective vendors
• Increase sales growth and overall department performance with company vision and values, partnering with leaders across various functions
• Oversee all merchandise-related operations, including presentation standards, returns, damages, and vendor/merchant communication
• Lead team execution across department functions, identifying and addressing risks or roadblocks
• Contribute to store-wide strategic goals by establishing departmental priorities and building aligned projects
• Partner with Buyers to review business performance and implement action plans to improve results
• Collaborate with Client Development Leads to establish and execute client engagement strategies
• Analyze customer behavior, trends, and feedback—both internal and external—to inform and adapt department strategies
• Oversee Selling Assistant Program within Personal Shopping ensuring a consistently high performing, highly engaged team
• Enforce audit compliance and uphold department and stockroom operational controls
• Lead, develop, and manage team performance to achieve business and service objectives

Qualifications

• 4–6 years of relevant experience, in luxury retail or fashion
• 4-year degree
• Proven track record of achieving business goals
• Experience in building, leading, motivating, and coaching high-performing teams
• A collaborative, “win together” mindset
• Basic proficiency with MS Office Product Suite, advanced proficiency preferred
• Flexibility to work evenings, weekends, and holidays
• Comfortable working in a remote environment

Requirements

• Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds

Benefits

• Opportunity to work in a dynamic fast-paced environment at a company experiencing growth and transformation
• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
• An amazing employee discount
• The starting salary for this position is between $92,000 – $110,000 annually
• Benefits include medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits