Role Description
The Sales Engineer - Contracts and Spares is responsible for driving recurring revenue through sales of service contracts, spares, and service solutions for Hach products in the assigned territory. The role focuses on:
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Installed base management
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Contract renewals
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New service contract acquisition
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Close collaboration with Service, Sales, and Operations teams
This position is part of the India Commercial Organization located in Gujarat and will be Remote.
A typical day will look like:
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Drive service contract (AMC/CMC) bookings, renewals, and spares sales for assigned territory and accounts.
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Analyze customer installed base (IB) to identify mandatory and recommended spares requirements.
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Proactively position and sell mandatory and recommended spares based on historical consumption.
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Manage install-base data and develop service revenue plans with Service Operations.
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Identify contract coverage gaps and convert break-fix customers into contract customers.
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Prepare quotations aligned with pricing and approval guidelines.
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Coordinate with field service engineers for contract execution readiness.
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Track service sales pipeline and forecast accuracy using CRM tools (SFDC / ServiceMax).
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Support joint Sales + Service initiatives and obsolete installed base replacement programs.
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Build relationships with municipal customers, consultants, EPCs, and channel partners.
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Ensure timely collection support and adherence to contract terms.
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Meet monthly, quarterly, and annual service revenue targets.
Qualifications
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Bachelorβs Degree or Diploma in Engineering (Instrumentation / Electrical / Electronics / Mechanical / Chemical).
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5 - 8 years of experience with proven service revenue growth responsibility.
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Prior exposure to Hach or similar water quality instrumentation preferred.
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Willingness to relocate across India based on job/company priorities.
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Willingness to travel.
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Good written and verbal communication skills.
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Teamwork and ability to work across cultures, locations, and business teams.
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Expertise in MS Office. Exposure to Copilot AI tools would be an added advantage.
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Proactive and action-oriented with an eye for detail.
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Self-motivated with a passion for driving business growth in a rapidly evolving market.
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Problem-solving skills and the ability to develop innovative solutions to meet customer needs.
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Excellent communication and interpersonal skills, with an ability to build and maintain customer relationships.
Benefits
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Best in industry vacation quota
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Hybrid working
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Professional onboarding and training options
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Powerful team looking forward to working with you
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Career coaching and development opportunities
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Health and wellness benefits