[Hiring] Sales Development Representative @Metro Vein Centers

Role Description

We’re hiring a Sales Development Representative (SDR) - internally named, Patient Intake Coordinator, with experience in medical call centers, front desk patient scheduling, or insurance-based sales. You’ll serve as the first voice a patient hears , managing phone conversations with empathy and urgency while verifying insurance, overcoming objections, and securing appointments across our 60+ clinics.

As a Patient Intake Coordinator , your mission is to connect with prospective patients, bring clarity to their symptoms and treatment options, and confidently guide them to book a vein evaluation and ultrasound. You are the frontline driver of new patient growth, ensuring every interaction is patient-first, educational, and action-oriented.

Success in this role requires:

• A deep understanding of healthcare workflows
• Confidence navigating insurance barriers
• Prior experience converting calls into booked visits

If you’ve worked in a medical practice, urgent care center, or dental front desk—and know how to guide patients, ask the right questions, and document accurately in EMRs—this is for you.

Qualifications

• Bilingual in Spanish and English (preferred)
• Experience in medical call centers, patient scheduling, or healthcare sales
• Strong persuasion and objection-handling skills
• Ability to navigate multiple tools (CRM, EMR, and phone systems)
• Experience in sales or high-volume service environments

Requirements

• Maintain high engagement by making and taking up to 100 calls per day
• Consistently book 10 to 15 evaluations with an ultrasound (U/S) per day
• Achieve a 55%+ conversion rate on qualified calls
• Document 100% of interactions accurately in CRM/EMR systems
• Deliver a consistent, patient-first experience aligned with QA guidelines

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off (PTO) + Paid Company Holidays
• Company-Paid Life Insurance
• Short-Term Disability Insurance
• Employee Assistance Program (EAP)