[Hiring] Sales Development Representative @Reputation

Role Description

The Reputation Sales Development Representative (SDR) holds an important position at the top of the sales funnel for the entire company. The SDR is often our customer’s first experience with Reputation, so you will need to be able to make a great first impression to earn the right to qualify our leads and identify what the appropriate next steps should be.

Today’s SDR at Reputation operates as a strategic, insight-led operator, combining:

• Deep account research
• AI-powered workflows
• Commercial thinking
• High-quality, relevant outreach

You will be responsible for identifying, engaging, and qualifying high-value opportunities, acting as the first meaningful interaction prospects have with our brand. This role is ideal for individuals who thrive on thinking, learning, and executing with precision, rather than just high activity volume.

We hire and develop SDRs based on six core competencies:

• Curiosity – You go beyond surface-level research to deeply understand accounts and buyer challenges
• Coachability – You actively seek feedback and improve quickly
• Consistency – You build disciplined workflows and execute reliably over time
• Commercial Thinking – You prioritize the right accounts and focus on business impact
• Communication Clarity – You craft clear, compelling, and relevant messaging
• Commitment – You take ownership of outcomes and proactively solve problems

How You’ll Shape the Experience:

• Conduct deep account and persona research to identify high-potential opportunities
• Use AI tools and workflows to enhance prospecting, personalization, and productivity
• Develop insight-led outreach across email, phone, and social channels
• Qualify inbound and outbound opportunities with a strong focus on business value and fit
• Partner closely with Account Executives to build and progress pipeline strategically
• Continuously test and refine messaging based on performance and feedback
• Maintain accurate and structured data in CRM (e.g. Salesforce)
• Additional duties as assigned

Qualifications

• 1+ years in a customer-facing or sales-related role (SaaS experience a plus, not required)
• Strong written and verbal communication skills
• Ability to think commercially and prioritize effectively
• High level of curiosity and learning agility
• Comfort using (or willingness to learn) AI tools and modern sales technologies
• Structured, disciplined approach to work and time management
• Ownership mindset with a bias toward action
• Experience using Salesforce or other CRM

Benefits

• Paid Time Off:
  • Flexible PTO for salary paid employees
  • Hourly employees accrue PTO based on tenure & receive 5 sick days annually. Sick days are available day 1. PTO accrues on a per paycheck basis.
  • 10 company paid holidays plus 4 “Extended Company Holidays,” which are additional paid days off for the company.
• Health and Welfare Benefits:
  • Multiple medical and dental plan options, plus 100% company paid vision coverage
  • 401k available through Fidelity
  • Paid Parental Leave for all eligible employees as of day 1 of employment
  • Employer paid short and long term disability and life insurance
  • Critical Illness, Accident & Hospital Indemnity insurance
  • Employee Assistance Program (EAP)
• Access to a wide variety of perks and wellbeing apps:
  • PerkSpot: Employee discount program
  • Wellhub (Gym Pass): Access to virtual wellbeing apps, coaching, and gym memberships
  • Carrot Fertility: Support for fertility, family planning, maternity, parenting, and hormonal health
  • Omada: Virtual prevention and physical therapy program
  • Ladder: Supplemental life insurance
  • SoFi: Financial wellbeing platform with 1:1 advice
  • Fetch: Pet insurance discount program
  • Spring Health for Guardian: Virtual mental health support
  • XP Health for Guardian: Virtual eyewear platform
  • Rate.com: Mortgage services discount program