[Hiring] Sales Development Manager @Modus Create

Role Description

We’re looking for a Sales Development Manager (SDM) to drive new business growth for Modus Create across the US and Canada. In this full-time, remote role, you’ll lead a team of Sales Development Representatives while taking a hands-on, “player-coach” approach to outbound prospecting and opportunity generation.

• Provide operational leadership through coaching, training, performance management, and KPI reporting.
• Contribute directly to prospect research, personalised outreach, opportunity qualification, and meeting generation.
• Work closely with Sales and Marketing to develop the team, strengthen the sales pipeline, and share market insights.

Qualifications

• Previous experience managing SDRs or individual contributors is preferred.
• Previous experience in an SDR, inside sales, or business development role is preferred.
• Previous experience in the software and technology sector is preferred.
• Strong communication and relationship-building skills.
• Comfortable making outbound sales calls.
• Organised, self-motivated, and goal-oriented.
• Experience using a CRM system is preferred.

Requirements

• Team Management & Operations
  • Provide operational leadership to the Sales Development team, including training, coaching, and performance management.
  • Manage team reporting and key performance indicators (KPIs).
  • Support recruiting and hiring for the team as required.
  • Help team members develop and achieve their performance goals.
  • Maintain accurate reporting and forecasting against team KPIs.
• Outbound Prospecting & Lead Generation
  • Drive new business through high-volume outbound prospecting activities.
  • Research prospective customers, industries, and market trends to create highly personalised and relevant communications.
  • Engage with prospects through phone calls, email, and LinkedIn outreach.
  • Ensure outbound activity consistently meets or exceeds weekly and monthly targets.
  • Maintain a focus on relevant, researched, and personalised prospect messaging.
• Opportunity Qualification & Meeting Scheduling
  • Identify and qualify new sales opportunities.
  • Schedule meetings for the Sales team.
  • Meet or exceed activity and appointment-setting goals.
  • Monitor the number and quality of qualified opportunities and scheduled meetings.
  • Support effective conversion of scheduled meetings into qualified sales opportunities.
• CRM & Sales Administration
  • Maintain accurate prospect, opportunity, and activity records in the CRM.
  • Ensure prospect and opportunity data remains current, complete, and accessible to the Sales team.
  • Support accurate sales pipeline reporting and forecasting through effective CRM administration.
• Relationship Building & Collaboration
  • Build strong, professional relationships with prospective customers.
  • Work closely with the Sales team to ensure a smooth hand-off of qualified opportunities.
  • Support the quality and readiness of opportunities passed to Sales.
  • Maintain positive and professional engagement with prospects throughout the outreach process.
• Market Feedback & Marketing Optimisation
  • Provide relevant market and prospect feedback to the Sales and Marketing teams.
  • Collaborate with Sales and Marketing to review and optimise messaging and positioning.
  • Organise and share actionable insights to help improve the sales process.
  • Contribute to updates of the sales messaging framework to improve relevance and engagement.
• Additional Responsibilities
  • Actively role-model, support, and contribute to Modus Create’s company values.
  • Attend industry events and conferences as required to support sales programmes and lead generation efforts.
  • Undertake other duties as required in line with the evolving needs of the business.

Benefits

• Relevant sales or CRM certifications, such as HubSpot certifications.
• Previous experience working with HubSpot CRM.
• Experience supporting sales training, coaching, and performance development.
• Experience in software, technology, or digital services environments.