[Hiring] Sales Development Flex Manager @ServiceTitan

Role Description

As the Sales Development Flex Manager, you will play a pivotal and uniquely impactful role across ServiceTitan’s Sales Development organization. This is not your average manager seat—it’s a high-visibility opportunity for an adaptable, results-driven leader who thrives on variety, loves building high-performing teams, and wants to make a broad organizational impact.

In this role, you will serve as a “floating” first-line SDR Manager, stepping in to provide coverage and lead Sales Development Rep (SDR) teams across the organization during manager absences or working on special high-impact projects. Your primary focus will be on leading a team of outbound Sales Development.

What You’ll Do

• Lead & Develop SDR Teams
  • Manage SDRs on objectives, activity metrics, and performance achievement
  • Conduct weekly 1:1s with each SDR to coach, develop, and drive accountability
  • Serve as a mentor and steward of the ServiceTitan culture for your team
  • Motivate, incentivize, and recognize team members to encourage top performance
  • Stay abreast of and coach SDRs on outbound best practices including cold calling, sequencing, and messaging
• Drive Pipeline & Strategy
  • Monitor lead processes, key metrics, and catalyze pipeline creation across your assigned team
  • Shape and implement SDR strategy and outbound processes for the teams you cover
  • Report to senior management on operational and financial KPIs
  • Help evaluate new technologies and programs to drive superior SDR performance
• Flex Across the Organization
  • Step into team assignments (typically 1–6 months) covering absences or unexpected gaps on the management team
  • Maintain all internal customer and business partner relationships aligned to the team you are covering
  • Serve as proxy for QBRs, performance management conversations, team meetings, and cross-functional syncs
  • Deliver a detailed transition document and handoff recap to the returning manager at the conclusion of each assignment
  • Contribute to special projects and strategic initiatives that advance the broader Sales Development and GTM organization
  • Over-communicate updates, observations, and needs to senior leadership to ensure team continuity
• Recruit & Build
  • Recruit, interview, and onboard new SDR team members to support organizational growth
  • Help onboard and train new hires for speed-to-ramp and long-term success
  • Partner hand-in-hand with senior leadership to build the best SDR organization in the country

Qualifications

• Direct experience as an SDR/BDR with applicable team lead or management experience
• Direct experience in a closing AE role for 12+ months
• Strong preference for 1+ years of sales management experience
• Outbound-specific cold-calling experience—not just inbound lead handling
• Track record of success in both an AE and leadership role; history of managing, or being a part of, a high-performing sales team
• Strong understanding of outbound pipeline generation processes and methodology

Requirements

• Enthusiastic, adaptable, and vibrant attitude—comfortable leading new teams with short ramp time
• Exceptional operational excellence skills with strong organizational foundations
• Expert communication and presentation skills with high emotional intelligence
• Strong interpersonal skills and ability to build trust quickly across teams and leadership levels
• Analytical mindset, comfortable generating reports and identifying trends in data
• Openness to change and eagerness to take on new assignments, projects, and team environments based on business need

Benefits

• Flexible time off with ample learning and development opportunities
• Comprehensive onboarding program, leadership training for Titans at all levels
• Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents)
• FSA and HSA, 401k match, and telehealth options including memberships to One Medical
• Parental leave and support, up to $20k in fertility services, surrogacy, and adoption reimbursement
• On-demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk
• Pet insurance, legal advisory services, financial planning tools, and more