[Hiring] Sales & Customer Experience Specialist @Paired

Role Description

We’re looking for a high-energy Sales & Customer Experience Specialist who thrives on turning warm leads into booked customers. This is not cold calling—every conversation starts with an interested prospect who has already reached out.

You’ll be the voice of the company, handling inbound inquiries, qualifying prospects, and guiding them toward the right service solution. Success in this role comes from strong communication, quick thinking, and the ability to build trust fast while confidently closing sales.

This is a performance-driven role with strong earning potential for someone who knows how to manage conversations and convert opportunities.

What You’ll Do

• Answer and manage inbound leads from online forms via phone calls
• Qualify prospects and schedule service appointments
• Accurately input customer information and job details into Homebase 360 CRM
• Guide customers through service options and upsell recurring plans (monthly, quarterly, biannual, triannual)
• Follow up with existing customers when inbound volume is low
• Close sales and collect payment information
• Maintain a high level of responsiveness and professionalism across all interactions

Qualifications

• Fluent English with clear, confident verbal communication
• Proven experience in phone-based sales (inbound or door-to-door preferred)
• Comfortable using CRM systems and learning new tools quickly

Preferred Traits

• Friendly, engaging, and naturally conversational communication style
• Able to balance rapport-building with closing (not overly pushy or overly passive)
• Quick thinker who handles objections smoothly
• Strong listening skills with good pacing and call control
• Self-motivated and driven by performance and commission
• Coachable and open to feedback