[Hiring] Sales Coordinator @Penbrothers

Role Description

The Sales Coordinator plays a critical role in supporting the client’s sales execution across multifamily, hospitality, and single-family construction segments. This role ensures accurate quoting, project take-offs, pricing alignment, order entry, CRM documentation, and coordination with operations and Business Development Managers (BDMs) to move opportunities efficiently from specification through fulfillment. The ideal candidate is detail-oriented, responsive, and comfortable working in a fast-paced construction product environment supporting both standard and custom shower system solutions.

What you’ll do

• Quoting & Take-Off Support
  • Prepare accurate product quotations for shower pans, wall systems, and accessories.
  • Perform plan take-offs from architectural drawings and construction documents.
  • Confirm product compatibility with jobsite requirements and specifications.
  • Support pricing alignment with company programs, project tiers, and strategic accounts.
  • Coordinate with BDMs to ensure quotes reflect project scope and opportunity strategy.
• CRM Management (HubSpot)
  • Maintain accurate and up-to-date customer, company, and deal records within HubSpot.
  • Create and update deal entries tied to quoting activity and project opportunities.
  • Track project progress through appropriate deal stages.
  • Document communications, quote revisions, and opportunity milestones.
  • Support territory visibility by ensuring pipeline accuracy for BDMs and leadership.
  • Assist with organizing project-level information tied to hospitality and multifamily developments.
  • Ensure all quoting activity is properly associated with the correct contacts, companies, and opportunities.
• Order Processing & Invoicing (QuickBooks)
  • Enter and manage sales orders within QuickBooks.
  • Verify pricing accuracy prior to order submission.
  • Confirm customer details, ship-to information, and scheduling requirements.
  • Track order status through fulfillment lifecycle.
  • Generate and send invoices and payment requests to customers through ERP system.
  • Apply customer payments accurately to the appropriate sales orders.
  • Track payment status and maintain up-to-date financial records.
• Custom & Non-Stock Product Coordination
  • Partner with operations to confirm production timing and shipment scheduling.
  • Monitor project deadlines and communicate updates proactively.
  • Assist with managing priority projects requiring expedited support.
  • Support logistics coordination when required.
• BDM Project Support
  • Collaborate with regional Business Development Managers on active opportunities.
  • Support project tracking from quote stage through order conversion.
  • Maintain organized documentation tied to each opportunity within HubSpot.
  • Help advance opportunities by ensuring timely quote revisions and updates.
  • Assist with managing pipeline activity tied to major hospitality and multifamily developments.
• Customer Service Excellence
  • Serve as a support contact for customers, contractors, distributors, and partners.
  • Respond promptly to quote requests, product questions, and order status inquiries.
  • Provide product guidance aligned with Tile Redi installation standards.
  • Maintain strong communication throughout the customer lifecycle.
  • Deliver a high-touch service experience consistent with Tile Redi’s brand reputation.

Qualifications

• 2+ years experience in sales administration, inside sales, or construction product support.
• Experience preparing quotes and working from construction drawings preferred.
• Strong proficiency with HubSpot CRM or similar customer relationship management platforms.
• Experience with QuickBooks or similar order entry systems.
• High attention to detail and organizational skills.
• Ability to manage multiple projects simultaneously.
• Strong communication skills across internal teams and customers.

Nice to have:

• Experience supporting construction materials, plumbing products, tile systems, or prefabricated building components.
• Familiarity with multifamily and hospitality project workflows.
• Experience coordinating custom or made-to-order products.
• Exposure to Architectural plans or specification review.

What Success Looks Like

• Quote turnaround time.
• Accuracy of quotes and sales orders entered into ERP.
• HubSpot pipeline completeness and accuracy.
• Timeliness of order confirmations and invoicing.
• Responsiveness to sales team and customer inquiries.
• Support Effectiveness for BDM pipeline conversion.
• Custom product specification accuracy.

What You’ll Get

• Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.
• Employee as our biggest asset: We are genuinely invested in our people’s career and welfare.
• Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.
• Powering global startups: We’ve created 1,400 Filipino jobs that empower global start-ups to focus on growth.