[Hiring] Sales Consultant @Co-op

Role Description

We’re looking for people with great customer service and communication skills to join us as Sales Consultants at Co-op Life Services. Working in our Estate Planning team, you’ll help clients plan for the future and look after the people who matter most to them. You don’t need a background in law to do this job, as we’ll provide full training and ongoing development.

Planning for later life can feel daunting, so it’s important that clients have access to clear, straightforward advice when they need it most. In this role, you’ll help people make informed decisions with confidence, making sure our clients receive the right support while delivering a caring and accessible experience that makes a real difference to them and their families.

What you’ll do

• Attend video or phone-based appointments to discuss the benefits of later life legal services with clients
• Work closely with clients to identify their different needs, providing information and solutions to best meet their requirements
• Explain legal issues to clients in an understandable way, without legal jargon
• Guide clients through their options, helping them make informed decisions on funeral plans in line with FCA regulations
• Develop positive relationships with Co-op colleagues, working together to provide the best possible client journey
• Perform to agreed targets to deliver outstanding client outcomes and commercial success
• Travel for face-to-face client or company meetings when required

Qualifications

• Previous experience of B2B or B2C consultative sales and supporting customers to make decisions
• A full UK driving licence and access to your own vehicle
• Confidence, empathy and understanding when speaking with potential clients
• Active listening skills with the ability to adapt your communication style and engage a diverse range of clients through telephone, video, and face to face discussions
• The ability to consult and influence while showing enthusiasm for our products and services
• Excellent literacy and numeracy skills, with a high level of attention to detail and a commitment to delivering accurate work
• The ability to achieve key targets and work towards deadlines
• Good general IT skills, with the ability to quickly learn and adapt to new systems

Benefits

• A pension with up to 10% employer contributions
• An annual bonus scheme (dependent on personal and business performance)
• 28 days holiday plus bank holidays (rising to 32 in line with service)
• 30% discount on Co-op products and 10% off other brands
• Stream – early access to a percentage of your pay as you earn it
• Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice
• 24/7 colleague support service
• Coaching, training and support such as study leave, to help you develop your skills and progress your career
• Cycle-to-work scheme