[Hiring] Sales and Order Operations Support @DCX

Role Description

Are you a customer-focused and detail-oriented professional who thrives in supporting sales operations and building strong client relationships? We’re looking for a Home-Based Sales and Order Operations Support to join our DCX team. In this role, you will support partner brands by managing backend project coordination, handling customer interactions, and assisting sales executives in delivering exceptional promotional product solutions. This is a great opportunity to contribute to a growing organization while developing your skills in a fast-paced and collaborative environment.

Qualifications

• Bachelor's degree in Marketing, Communications, Business Administration, or any related field.
• 1-2 years of direct Promotional, Sales, Customer Service, or Order Management role.
• Strong verbal, written, and English communication skills.

Requirements

• Highly Proficient Communicator: Strong spoken and written English communication skills.
• Customer-Centric: Passionate about delivering excellent customer service and building strong client relationships.
• Organized & Time-Efficient: Strong organizational and time management skills.
• Adaptable & Multi-Tasker: Ability to prioritize tasks, manage multiple responsibilities, and meet deadlines.
• Problem-Solver & Analytical: Able to identify issues and provide effective solutions efficiently.

What You Will Do

• Sales Support:
  • Maintain the margins workbook with current and accurate information, including tiered pricing, case packs, cases per pallet, minimum order quantity notes, recent pricing dates, SKUs, and related product details.
  • Prepare, update, and maintain product presentations with accurate product descriptions and features, while collaborating with the creative team on product imagery, colorways, and lifestyle visuals.
  • Maintain the inventory presentation with accurate net costs, product descriptions, images, features, and current available inventory.
  • Provide sales support for Enterprise house accounts and traveling sales representatives, including but not limited to presentation creation, client quote generation, submission of creative and sample requests, tracking of those requests, and preparation and maintenance of client production reports for open orders.
• Order Operations Support:
  • Provide inbound shipment updates and tracking information.
  • Monitor purchase orders in production and follow up as needed to ensure timely updates and resolution of issues.
  • Manage proof of delivery documentation and file records in the appropriate Dropbox folders.
• Sales Systems & CRM Support:
  • Maintain NetSuite CRM inputs and overall data hygiene, including but not limited to case pack and cases per pallet information, packaging dimensions, matrix PMS colors, new item setup and UPC creation, and product imagery for both concept and actual items.
  • Enter and track operational items in NetSuite or other designated CRM systems as required.

Benefits

• Salary Range: PHP 40,000 - 50,000
• Industry: Promotional Products
• Job Type: Full-time
• Work Shift: 8:00 AM - 5:00 PM EST (USA)
• Workdays: Monday through Friday (USA)
• Industry-leading salary packages
• Permanent work-from-home setup
• Company equipment provided
• Internet stipends upon regularization
• HMO Coverage
• PTO credits and service incentive leaves
• Major spring and winter company live events
• Monthly employee appreciation virtual events
• Company-provided career skills training courses
• A company culture focused on your personal and professional growth

Company Description

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams. At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.

If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!