[Hiring] Sales Administrator @Sophos

Role Description

The Sales Administrator Commercial Sales provides global process support for inbound business and supports customers within the company size 1–100 employees, assisting Commercial Account Managers, partners and distributors with quotes, Deal Registration handling, discretionary discounting, mid-term upgrades, licensing support and other sales related activities.

• Work as an overlay Sales Support/Sales Administrator for the Central (Germany, Switzerland, Austria, Eastern Europe) Region Commercial team.
• Support the team in daily tasks and work with corresponding teams like renewal team and channel.
• Ensure quotes and other tasks are processed in a timely, efficient, and accurate manner, ensuring compliance with internal policies.
• Understand end-to-end processes across the deal registration flow process including roles and responsibilities of cross-functional support teams to quickly resolve issues.
• Update CRM (Salesforce.com) with conversations and other pertinent information.
• Effectively communicate with Sophos partners and distributors using phone and our Sales Engagement Platform (Outreach.io).
• Work within the wider Commercial team to implement scalable programs and process improvements to drive efficiency of internal processes and improve customer experience.
• Regularly interact with internal Teams.
• Data management in our CRM system (Salesforce).
• Participation at internal education and training programs.

Qualifications

• Fluent in German & English verbal and written (minimum B2 Level).
• Up to 2 years of total and relevant customer service experience or order processing experience.
• Experience engaging easily and using effective questioning and active listening to gather relevant information.
• Ability to make customers, partners, and their needs a primary focus and delivers an exceptional customer experience.
• Knowledge of Microsoft Office tools and using CRM systems (e.g. Salesforce).
• Strong structured working method.
• Strong time management and organisational skills.
• Strong skills in flexibility, proactivity and self-motivation approach.

Benefits

• Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach.
• While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship.
• Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit.
• Employee-led diversity and inclusion networks that build community and provide education and advocacy.
• Annual charity and fundraising initiatives and volunteer days for employees to support local communities.
• Global employee sustainability initiatives to reduce our environmental footprint.
• Global fitness and trivia competitions to keep our bodies and minds sharp.
• Global wellbeing days for employees to relax and recharge.
• Monthly wellbeing webinars and training to support employee health and wellbeing.