[Hiring] Sales Administration Coordinator, CRM @Medtronic

Role Description

At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts.

The Sales Administration Coordinator position supports the field sales staff with revenue management, data reporting, and other key business support priorities. Daily activities may include interaction with sales field teams, internal order support teams, and direct contact with hospital accounts regarding outstanding Purchase Order information.

• Establish an effective and collaborative relationship with the field sales team and serve as a liaison between the field and corporate teams.
• Provide field personnel and customers with customized sales and data reports.
• Confirm with field personnel and/or customers that product is properly reflected in applicable ERP system (SAP), for accurate invoicing.
• Communicate with and assist field personnel and/or customers to obtain and apply purchase orders for pending cases.
• Collaborate with internal partners to resolve pricing, inventory, or other issues with bill-only orders.
• Assist customers with obtaining invoices and credit documents as requested.
• Assist with credits or exchanges, collaborating with field personnel and finance to ensure timely resolution.
• Research, track, and provide resolution relating to freight, carrier, or other issues.
• Facilitate status updates as necessary for customers regarding warranty credits.
• Monitor and communicate with the field team when a product has not been registered.
• Verify and correct territory assignments within Medtronic’s SAP system.
• Review and update alignments for implanter assignments.
• Possess comprehensive knowledge of Medtronic products, services, and cross-functional teams.
• Contribute innovative ideas that lead to positive business results and process improvements.
• Maintain customer relationships to increase and maintain Medtronic’s competitive advantage.
• Support and manage other duties as assigned.

Qualifications

• High School Diploma or GED
• Minimum of 2 years of relevant experience; Customer service, call center or administrative support experience

Requirements

• Fluent in Microsoft Outlook/Word/Excel/PowerPoint/Teams/etc.
• Proficient computer navigation skills: the ability to work in multiple applications simultaneously.
• Self-motivated and proactive in addressing issues; problem solver.
• Team player capable of interacting with a broad range of personalities, styles, and preferences.
• Strong work ethic and customer service mentality.
• Works well under pressure in a dynamic environment.
• Excellent communication skills, both written and verbal.
• Previous Medtronic experience.
• Knowledge within Medtronic ERP system (SAP), Medtronic Connect, Medtronic mStar Global Sales Reporting, etc.
• Strong interpersonal relationships and capacity to influence all levels of an organization.
• 5+ years of administrative support experience.
• AA/BA/BS degree.

Benefits

• Competitive Salary and flexible Benefits Package.
• Health, Dental and vision insurance.
• Health Savings Account.
• Healthcare Flexible Spending Account.
• Life insurance.
• Long-term disability leave.
• Dependent daycare spending account.
• Tuition assistance/reimbursement.
• Incentive plans.
• 401(k) plan plus employer contribution and match.
• Short-term disability.
• Paid time off.
• Paid holidays.
• Employee Stock Purchase Plan.
• Employee Assistance Program.
• Non-qualified Retirement Plan Supplement (subject to IRS earning minimums).
• Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).