[Hiring] Sales Administration Coordinator @Private Destinations

Role Description

The Coordinator, Sales Administration will support Carnival's travel agency sales channel across all global markets. The team member will support new travel agency set-ups and revisions to travel agency profiles in Carnival's systems according to all data and compliance requirements. Travel agency set-ups include:

• Validation of travel agency information
• Confirmation of business status
• Compliance review
• Assigning commission to each travel agency partner

Role involves a combination of:

• Travel agent email communication
• Data collection
• Data review
• Data entry

Additional tasks can be assigned by department manager and AVP.

Essential functions include:

• Receive emails from travel advisors requesting agency set-up or changes and ensure that applications are complete.
• Follow-up with travel agencies (in writing or by phone) to collect any missing information.
• Receive phone calls from travel partners via the department pilot line, including actionable tasks or transferring calls to another department.
• Validate travel agency data with relevant third-party websites and services to confirm business status and compliance.
• Enter or revise agency information in Carnival's internal systems to enable travel agencies to book new Carnival cruises.
• Set-up new travel agencies with an ID and Password in Carnival's travel advisor booking tool GoCCL.com.
• Perform other duties as assigned by department manager or AVP.

Qualifications

• Bachelor's degree in Tourism education or related field
• 3+ years experience in customer service or related field (both phone and e-mail based customer service)
• Must be available to work in EST hours to support North America customer base
• Strong written communication skills
• Experience following defined processes with precision and attention to detail
• Comfortable multi-tasking and prioritizing work
• Self-driven and motivated to succeed
• Technical knowledge to troubleshoot, coordinate and leverage internal IT applications and databases
• Ability to maintain and create supporting data (policy/procedure) within Microsoft Word, PowerPoint, Excel and CRM

Company Description