Role Description
Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
The Sales Operations Manager serves as a strategic and operational partner to Sales and Revenue leadership, driving efficiency, visibility, and performance across the organization. The role focuses on strengthening processes, systems, analytics, and cross‑functional alignment to enable a high‑performing, scalable sales engine. The ideal candidate brings together:
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Project management expertise
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Hands‑on systems knowledge (such as Salesforce, Gong, lead‑routing platforms, etc.)
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Strong collaboration skills
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Sharp analytical judgment
This combination, paired with a deep understanding of GTM execution, positions the role as a cornerstone in building and scaling the company’s sales infrastructure.
Key Responsibilities
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Apply strong Salesforce technical expertise to scope and design solutions while maintaining a strong cross‑department operational rhythm.
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Translate sales needs into clear requirements and project plans, leading end‑to‑end Salesforce delivery.
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Manage the backlog and user stories, coordinating with BizApps/engineering, driving successful sprints, UAT, deployments, reporting, and global post‑launch adoption to support sales revenue goals.
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Manage the Salesforce feature request pipeline, including requirements gathering, prioritization, backlog management, and coordination with cross‑functional teams.
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Ensure data integrity, system adoption, and workflow automation.
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Build, optimize, and maintain Salesforce reports and dashboards that deliver accurate, timely insights into pipeline health, forecasting, and sales performance.
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Partner with Sales, Marketing, RevOps, and BizApps to translate business needs into scalable Salesforce & GTM software solutions.
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Support initiatives for lead funnel optimization, pipeline management, and sales workflows.
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Oversee cross‑platform systems execution with business stakeholders & BizApps, ensuring stable integrations and consistent workflow processes across the GTM tech stack.
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Manage the CRM & other sales roadmap and backlog priorities, overseeing timelines, resources, deliverables, and risk mitigation.
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Develop documentation and operational rigor by building and maintaining clear requirements‑gathering materials and sales training collateral.
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Align cross‑functional stakeholders to ensure core GTM tools are consistently and effectively adopted across all sales roles.
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Partner with Sales Leadership to define KPIs, strengthen accountability, and support execution toward revenue targets.
Qualifications
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8+ years of experience in sales operations, revenue operations, or business operations implementing Salesforce and lead routing solutions globally (preferably in SaaS software industry).
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Proven managerial experience.
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Highly organized, detail-oriented, and capable of driving multiple priorities in a fast-paced environment.
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Strong analytical mindset with the ability to break down complex business problems and communicate clear, data‑driven recommendations.
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A strong grasp of sales processes, revenue forecasting, GTM strategy, and the way orders move through sales order entry systems.
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Experience working in fast-paced organizations, with a track record of driving impact across cross-functional teams.
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Extensive experience in process design, standardization, and continuous improvement.
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Proven experience leading workflow optimization and automation initiatives within sales or customer‑facing functions.
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Advanced proficiency & working knowledge of Salesforce, Gong, lead routing tools, CMS platforms, funnel analytics, building reports via PowerBI, Tableau, etc.
Company Description
Qualys is an Equal Opportunity Employer, please see our EEO policy.