[Hiring] Revenue Operations Director, Client Success @Innovid

Role Description

Innovid is looking for a strategic and execution-oriented Revenue Operations Director, Client Success to serve as the dedicated revenue operational partner to our high-growth Client Success organization. This role sits within Innovid’s Revenue Operations team—a function built around five specialized pillars: Enablement, Systems, Commissions, Insights, and Operations. The Revenue Operations Director, Client Success sits within the Operations pillar, alongside peers overseeing Sales Operations and Marketing Operations.

Our Client Success team is responsible for retaining and growing revenue from Innovid’s existing customer base. As their dedicated RevOps partner, you will identify and lead initiatives that improve process, drive technology adoption, support incentive compensation, and deliver the reporting and insights that commercial leadership needs to understand and improve outcomes. Critically, you will not work in isolation—you will operate as a collaborative member of the broader RevOps team, partnering with our heads of Revenue Systems, Insights, Commissions, and Enablement to bring the right expertise to every initiative.

This is a high-impact role for a builder who is equally comfortable developing strategy and executing—someone who understands that operational excellence in the post-sale motion is a direct driver of revenue retention and growth.

What You Will Do:

• Operations & Process Improvement
  • Serve as the primary RevOps point of contact for the Client Success team, owning the operational agenda for the post-sale commercial function.
  • Design and continuously improve end-to-end post-sale processes, including client onboarding workflows, renewal playbooks, expansion motion frameworks, escalation protocols, and executive business review (QBR) structures.
  • Develop and maintain a CS operating cadence—including renewal forecasting rhythms, pipeline reviews, and performance check-ins.
  • Identify process gaps through data analysis and direct stakeholder engagement, then build and execute improvement plans.
  • Collaborate closely with peers in Sales Operations and Marketing Operations to ensure a consistent, connected commercial motion across the full customer lifecycle.
• Reporting & Insights
  • Lead the development of Client Success reporting by defining requirements and establishing data standards.
  • Own the CS metrics framework—defining, tracking, and socializing the KPIs that matter most.
  • Drive renewal and expansion revenue forecasting in partnership with CS leadership and Finance.
  • Translate complex data into clear, compelling narratives and recommendations for VP- and C-level audiences.
• Technology & Systems
  • Own the CS team’s relationship with the Revenue Systems function, serving as the primary stakeholder for post-sale Salesforce workflows.
  • Evaluate, implement, and manage CS-specific technology—including customer success platforms such as Gainsight, ChurnZero, or Totango.
  • Maintain accountability for data integrity across post-sale systems.
  • Partner with Revenue Systems and IT to ensure clean data architecture and system integration.
• Commissions & Incentive Compensation
  • Lead the Client Success side of incentive compensation operations.
  • Collaborate with the dedicated Commissions function within RevOps to hand off plan details for accurate execution.
  • Serve as the CS team’s escalation point for commission questions and disputes.
• Enablement Partnership
  • Collaborate with the Revenue Enablement team to identify and address CS-specific training and development needs.
  • Provide operational context and data to inform enablement priorities.
  • Partner with Enablement to ensure new processes, systems changes, and playbooks are effectively communicated.

Qualifications

• 7+ years of progressive experience in Revenue Operations, Customer Success Operations, or a closely related operational role.
• Deep fluency in the post-sale commercial motion—including client onboarding, adoption, health monitoring, renewal management, churn mitigation, and expansion.
• Demonstrated ability to work within a matrixed operations model.
• Strong command of Salesforce (SFDC), with hands-on experience managing post-sale workflows.
• Proven track record of defining and leading reporting and analytics initiatives for a CS or commercial team.
• Experience with customer success platforms such as Gainsight, ChurnZero, or Totango.
• Familiarity with incentive compensation plan design and administration for post-sale teams.
• Exceptional cross-functional communication and influencing skills.
• Strong analytical and problem-solving capabilities.
• Outstanding written and verbal communication skills.
• A builder’s mentality: energized by creating structure where little exists.
• Experience in SaaS, AdTech, media technology, or a SaaS usage-based business is strongly preferred.
• Bachelor’s degree in Business, Finance, Analytics, or a related field; MBA or equivalent experience is a plus.

Benefits

• A high-impact, high-visibility role with direct influence over the performance of one of Innovid’s most strategically important commercial teams.
• The opportunity to build—this role carries real scope to shape how Client Success Operations functions at Innovid for years to come.
• A collaborative RevOps team with deep expertise across systems, insights, commissions, and enablement.
• Close partnership with senior commercial and executive leadership.
• Competitive compensation package for qualifying employees, which includes health, dental, and vision insurance, life insurance, Open PTO Days, 401K + match, a volunteer program, paid parental leave, and stock options.
• Personal & Professional Developmental Resources, including job shadowing and mentorship programs.
• Offices in major cities around the world, unlimited snacks, and a cross-company collaboration unlike anywhere else.
• The base pay range for this position is $115,000 - $165,000 per year.
• This position is eligible for annual bonuses based on specified benchmarks.