[Hiring] Revenue Enablement Program Manager, Client Experience @ChowNow

Role Description

We’re looking for a strategic, data-driven Revenue Enablement Program Manager, Client Experience (CX) to accelerate the performance of our CX organization. This role sits at the intersection of CX, Sales, Product, Marketing, and Revenue Operations and is responsible for translating go-to-market strategy into measurable behavior change.

The Revenue Enablement Program Manager, CX is responsible for driving the strategy, development, and execution of enablement programs that improve the performance of Account Managers and Customer Support teams. This role operates as a strategic business partner to Customer Experience leadership, ensuring teams are equipped with the knowledge, tools, and skills needed to deliver exceptional customer outcomes, drive retention, reduce churn and increase customer lifetime value.

This individual will own end-to-end program execution—from needs assessment through rollout and measurement—while building scalable systems that support onboarding, product adoption, and ongoing skill development. This is a highly cross-functional, high-visibility role for someone who thrives in fast-moving environments, knows how to influence senior stakeholders, and can connect enablement efforts directly to business outcomes.

This position will report to our Director of Revenue Enablement. No direct reports. This is a remote role based in the United States.

Qualifications

• 3+ years of experience in Revenue or CX Enablement and ideally have been in a Sales, Account Management or a CS position for 1-2 years at a SaaS or high-growth technology environment
• Proven experience building and scaling enablement programs for Customer Success, Account Management, or Support teams
• Experience partnering cross-functionally with Product, PMM, RevOps, and CX leadership
• A strong understanding of CX metrics (CSAT, NPS, retention, expansion, resolution time)
• Experience with enablement and CX tools (e.g., LMS, Guru, Gong, Zendesk or similar ticketing systems)
• Experience building and leading skills training for both Account Managers and CS teams
• Excellent executive communication skills; comfortable presenting to senior leadership
• Strong organizational skills as a program manager who can lead multiple concurrent initiatives without losing quality or velocity

Requirements

• Partner with CX leadership (Account Management + Support) to identify performance gaps and define enablement priorities aligned to business goals (retention, expansion, CSAT, resolution time)
• Build and execute a quarterly enablement roadmap spanning onboarding, product enablement, and skill development
• Partner with Account Management leadership to strengthen customer engagement, retention strategies, and expansion conversations
• Design and deliver onboarding and ever-boarding programs for Account Managers and Support reps (e.g., account growth, renewal management, ticket handling, customer communication) to accelerate time-to-productivity
• Develop scalable assets—playbooks, talk tracks, guides, and SOPs—and own CX content strategy across tools (e.g., Guru, Lessonly), establishing governance for creation, review, and ongoing audits so teams have centralized access to accurate, up-to-date resources
• Partner with Product and PMM on new product launches so CX teams can support, position, and troubleshoot effectively; build net-new programming as business initiatives arise
• Partner with CX leadership to define and track success metrics for enablement programs (time-to-productivity, CSAT, resolution time, retention, expansion)
• Leverage tools (e.g., Outreach, TalkDesk, PlanHat, QA tools, ticketing systems) to assess performance and surface coaching opportunities
• Continuously iterate on programs based on data, feedback, and business outcomes

Benefits

• Estimated Base Salary: $90,000- $135,000 (depending on candidate location and experience)
• Ongoing training and growth opportunities
• A "Best Place to Work" winner multiple times where we focus on creating a great employee experience
• Rock solid medical, dental, and vision plans
• Mental Health Coverage - we offer several programs to support your mental health and wellness goals
• Unlimited Paid Vacation. We expect you to work hard, but still enjoy your personal life
• 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave
• 401(k) Matching
• Employer-contributing student loan assistance program or continuing education reimbursement program
• Employee Stock Incentive Plan
• Pet insurance for your fur babies
• Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly
• Enough freedom to spread your wings while still holding you accountable