[Hiring] Retail/CPG, Solutions Consultant @SymphonyAI

Role Description

We are now hiring a Retail/CPG, Solutions Consultant to join our team to lead AI-powered transformation in retail and CPG. This person will act as the product expert for our 1010data solution, empowering our CPG clients to gain maximum return on their investment through training and collaboration.

• Execute successful white-glove training sessions.
• Lead monthly and quarterly customer training for all CPG subscribers.
• Facilitate 1:1 consulting sessions with the highest tier subscribers, focusing content on their individual needs.
• Uncover insights and pinpoint potential business value for the CPG client leveraging the SymphonyAI – 1010data solution.
• Increase user engagement by providing touch points and workshops.
• Support sales and marketing in the creation of materials including videos, one-pagers, etc.
• Pre-sales support; deliver tailored demos in support of sales efforts.
• Provide product feedback to development gained through training and engagement.
• Support creation of scalable standard user training.
• Become a subject matter expert on the customer and the SymphonyAI - 1010data solutions you are supporting.

Qualifications

• 7+ years in SaaS Customer Success, Category Management, or Consulting for retail and CPG.
• Strong understanding of merchandising, store execution, category management, logistics, and inventory optimization.
• Exceptional storytelling, presentation, and persuasion skills.
• Direct background in a similar solutions-focused, client-facing position.
• Direct experience in the Retail or CPG industry required.
• Strong presentation skills in live customer demos (PowerPoint expertise desirable).
• Proven background in explaining technical product features to technical and non-technical audiences.
• Strong grasp of underlying data assets and capable of analyzing raw data in Excel to assist clients with uncovering insights.
• Self-service Retail data solutions a plus.
• Strong interpersonal skills.
• Strong attention to detail, both written and verbal.
• Strong documentation skills.
• Self-starter, quick study, and a competitive spirit with a tenacious desire to win.
• Eager to learn and grow.
• Enjoys being “on-stage” performing presentations and solution demonstrations.
• Excellent in-person, phone, and written (i.e., email) communication skills.
• Highly motivated to meet and exceed customer expectations.

Company Description

SymphonyAI Retail is a leading provider of advanced AI-driven solutions and services specifically designed for the retail industry. We empower retailers and consumer packaged goods (CPG) companies with innovative technology to enhance their operations, optimize decision-making, and deliver exceptional customer experiences.