[Hiring] Retail Auto Relationship Manager @Wells Fargo

Role Description

Wells Fargo Auto is seeking a Retail Auto Relationship Manager responsible for cultivating and maintaining relationships with medium to large and complex and/or high producing auto dealer accounts within the assigned market territory. This role will develop and execute strategy, proposals, and initiatives to generate additional revenues through optimizing business opportunities. Assesses the needs of the auto dealer to ensure satisfaction. Understands the profitability and risk of ongoing relationship. Develops and implements procedures to improve relationships if needed while also maintaining profitable relationships. In addition, responsible for securing any money owed to WF Auto (i.e. booksheet discrepancies, rebatables, etc.). Assists in clearing any customer generated complaints through the LOB or Enterprise complaints office. Ensures processes within the market territory support corporate objectives.

In this role, you will:

• Participate in building and maintaining relationships with medium to large and complex and high producing auto dealer accounts within the assigned market territory and identify opportunity for process improvements within the territory.
• Manage auto applications, loan volume and overall stability of credit portfolio of assigned auto dealerships.
• Establish and maintain dealer relationships.
• Terminate non-performing dealers.
• Resolve complex situations and exercise independent judgment while adhering to policies, procedures, and compliance requirements.
• Establish and maintain relationships with all levels of internal and external customers, and interface with all levels of management, both internal and external partners.
• Uphold, support, foster and engage in Wells Fargo Vision and Values.
• Be able to assess a dealer’s needs and provide solutions to help them succeed financially.
• Train and educate dealers around Wells Fargo products and services.
• Maintain accurate dealer contact information.
• Be responsible for partnering with other LOB within Wells Fargo.

Qualifications

• 2+ years of Retail Auto Relationship Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Requirements

• Strong prospecting, sales, negotiation, and influence skills.
• Ability to negotiate, influence, and collaborate to build successful relationships.
• Ability to participate in the development and implementation of sales and service goals to ensure that organizational and customer goals are met.
• Auto finance experience.
• Ability to interact with all levels of an organization.
• Ability to interact effectively and confidently with senior management.
• Strong organizational, multi-tasking, and prioritizing skills.
• Previous experience with CRM tools such as Salesforce.
• Dealer services or auto finance risk experience.
• Intermediate Microsoft Office (Word, Excel, and Outlook) skills.

Benefits

• Health benefits.
• 401(k) Plan.
• Paid time off.
• Disability benefits.
• Life insurance, critical illness insurance, and accident insurance.
• Parental leave.
• Critical caregiving leave.
• Discounts and savings.
• Commuter benefits.
• Tuition reimbursement.
• Scholarships for dependent children.
• Adoption reimbursement.