[Hiring] Residential Sales Consultant @Pella Windows & Doors

Role Description

The Residential Sales Consultant is responsible for selling Pella windows and doors directly to homeowners for replacement projects. Through in-home sales appointments and following a structured selling process, the consultant will understand the customer’s wants and needs and translate our product offerings to match. The consultant will strive for first-time close and will deliver effective follow-up as needed to close the rest. It is expected that all Residential Sales Consultants will proactively create self-generated leads such as new referrals through customer relationship networking to drive sales goals and maximize earning potential.

Responsibilities

• Achieving individual sales and customer satisfaction goals and objectives.
• Effectively presenting Pella solutions to customers by executing the Pella Residential Sales Process during the in-home consultation.
• Striving to close the sale during all customer interactions.
• Ensuring quotes and orders are accurate following company sales process.
• Responding to customer concerns and engaging sales support resources to achieve first-time resolution on all customer problems/issues.
• Be available for customer appointments during evenings and Saturdays, in addition to weekday hours.
• Maintaining an exceptional level of expertise in products/services relating to Pella’s customers, as well as staying abreast of the competitive landscape.
• Conducting after-sales follow-up with customers and developing lead and referral generation.
• Actively represent Pella at company sponsored events, invitations to discuss and/or present Pella products, and/or home shows.
• Strong customer database systems tools capabilities leveraged to manage all customer interactions and proactively communicate to customers.

Skills/Knowledge

• Able to quickly earn trust and credibility with customers.
• Provide superb customer service and generate referrals from one customer to others.
• Skilled at relating to a variety of customers- balances poise and integrity with a service mentality.
• Able to negotiate, build value and address objections towards closing a sale.
• Works collaboratively with Pella team members and customers.
• Able to grasp technical concepts related to general construction.
• Strong problem-solving skills.
• Energized by meeting and engaging new people, skilled networker.
• Tenacious, able to persevere through sales challenges and setbacks.
• Demonstrates a strong work ethic, flexible about hours, responsive to customer needs, and willing to be available.
• Seeks out internal experts and utilizes their knowledge.
• Adaptable to changing processes and priorities.
• Works well without close supervision but always keeps their manager informed.
• Proficiency with Microsoft Office and smart devices, and ability to learn internal software programs and applications.

Qualifications

• Bachelor’s degree (B.A.) from four-year college or university; or one to two years related experience and/or training, or equivalent combination of education and experience.
• Individual’s motor vehicle record must also comply with company requirements.
• Must have the ability to manage multiple tasks in an environment of constant interruptions and be able to prioritize responsibilities.
• Ability to read and analyze documents related to contracts and work documents.
• Ability to write reports and business correspondence.
• Ability to verbally present information and respond to questions from customers, managers, and the general public.
• Must present a clean and neat physical appearance and strictly abide by company dress code serving as a role model for other employees, customers and visitors.
• Ability to solve practical and arithmetic problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Physical Demands

• Regularly required to drive an automobile, stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• Occasionally required to climb or balance; stoop, kneel, crouch, or crawl.
• Regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds using proper lifting techniques.
• Specific vision abilities required include close vision, distance vision, color vision, and ability to adjust focus.
• The noise level in the work environment varies between low to moderate in administrative offices and to moderate on constructions sites.

Travel

• The vast majority of travel will be local.
• Must be able to drive to showrooms, job sites and customer/contractor locations and required company functions at various locations.

Benefits