[Hiring] Residential Sales and Save Specialist @Waste Management, Inc. (WM)

Role Description

This role is remote and not required to be in the office; however, this position requires that the candidate lives within 50 miles of the Phoenix business unit. Internal employees from Tupelo, MS, Coraopolis, PA, or Lombard, IL are eligible to apply.

• Responds same day to controllable and uncontrollable customer sales and cancellation requests assigned to the Inside Sales Channel.
• Develops and implements sound sales and retention strategies to maximize revenues and minimize the impact of cancellation requests and rate rollbacks.
• Secures updated contract agreements from customers.
• Sells and saves by handling all customer sales and cancellation requests, providing ongoing education of contract details to existing customers, and obtaining customer contract commitments using sound telephone-based negotiation practices.
• Resolves escalations for customer service within the defined territory.
• Generates revenue growth by utilizing a consultative selling approach in the acquisition and retention of current WM customers.
• Establishes and maintains a high level of customer satisfaction, meeting customer sales and retention goals.
• Communicates with and works with the Market Area Sales Manager to support and resolve unique customer issues.
• Reduces lost accounts by diffusing cancellation requests.
• Increases revenue and profitability by executing sound plans on sales and retention calls.
• Matches WM services with customer needs by demonstrating knowledge of customers, pricing, and competition.
• Effectively uses WM sales productivity software tools (i.e., Prospect and Customer Database, Proposal Program, Pricing Tools, Genesys, Green Pages, etc.).
• Acquires in-depth industry and company knowledge to prepare complex proposals and make recommendations on equipment optimization and leasing options.
• Proposes customer solutions that are compliant with appropriate local, state, and federal regulations.
• Updates and secures customer service agreements.

Qualifications

• Must live and work in the US.
• Education: High school diploma or GED (accredited) and one year of relevant work experience.
• Experience: One (1) year of consumer-based industry sales (in addition to education requirement).
• Internal requirements include nine (9) months of proven success in a position involving customer interaction.
• Certificates, Licenses, Registrations or Other Requirements: None required.
• General Competencies Include:
• Build Relationships
• Communicate With Impact
• Demonstrate Professionalism
• Make Sound Decisions
• Think Strategically
• Proficient with Computer and Software Applications
• Produce Results
• Know the Business
• Influence and Negotiate
• Manage Work/Time
• Use Ethical Practices

Requirements

• Normal setting for this job is: Remote / work from home, customer industrial facilities, corporate offices, airports, hotels.
• Attire for this job is: business, business casual.
• The expected base range for this position across the U.S. is $19.50 - $20.50.

Benefits

• Competitive total compensation package including Medical, Dental, Vision, Life Insurance, and Short Term Disability.
• Stock Purchase Plan.
• Company match on 401K.
• Paid Vacation, Holidays, and Personal Days.
• Benefits may vary by site.