[Hiring] Renewals Specialist @Zscaler

Role Description

We are looking for a Renewals Specialist to join our team. This is a US based, remote role, reporting to the RVP, Renewals. The charter of this role is to protect and grow ARR, accelerate renewal cycles, and improve commercial outcomes. This position is regionally focused, supporting one or more AVPs and their chain of command.

What you’ll do (Role Expectations)

• Partner with Account Executives and Sales Leadership to ensure renewals in the supported region are addressed on time.
• Monitor account health and customer risk signals to surface churn risks and growth opportunities.
• Orchestrate account-level mitigation strategy and plans for at-risk and high-value clients with cross-functional teams.
• Lead structured renewal forecast cadence calls with account teams for the current and future quarters.
• Provide strategic renewal guidance and consultative support to drive retention, reduce churn, and improve renewal outcomes.

Qualifications

• Proven experience in Sales, Deal Desk, Renewals, or Renewal Operations.
• Strong commercial acumen and financial analysis skills, including an understanding of SaaS and Renewal-related Revenue Recognition principles.
• Proficiency with CRM and CPQ tools.
• Innovative and disruptive thinking to identify the best strategies for customer retention and growth beyond the current renewal motion.
• Exceptional communication, organization, and cross-functional project management skills.

Requirements

• You thrive in ambiguity and are comfortable building the path as you walk it.
• You act like a conductor, operating with integrity and a passion for the mission.
• You are a problem-solver, focused on finding solutions to challenges.
• You are a high-trust collaborator, ambitious for the team and embracing a challenge culture.
• You are a learner with a growth mindset, actively seeking feedback for development.

Benefits

• Various health plans.
• Time off plans for vacation and sick time.
• Parental leave options.
• Retirement options.
• Education reimbursement.
• In-office perks, and more!