[Hiring] Renewal Specialist @Sonatype

Role Description

Sonatype is a fast-growing software company helping companies manage their open-source software supply chains. As a subscription-based business, our success hinges on our ability to renew and expand existing customer accounts. Fortunately, our customers trust Sonatype and value our solutions. This trust is reflected in our 85%+ renewal rate—one of the highest in the software subscription industry. As we grow, we must maintain and even increase this rate.

We are looking for a passionate, reliable, and highly competent Renewal Specialist. This position may be appealing if you’re early in your career, are a contracts/accounting specialist looking for a change, or are looking for a path to a customer-facing career.

You will be accountable for proactively driving on-time completion of software subscription renewals. You will monitor contract renewal terms and engage with customers to determine the best approach to retaining and even expanding the Sonatype footprint. And since hiccups can happen along the way, you will need to tap into your seasoned judgment in non-routine renewal situations to ensure customer success while maintaining subscription integrity and profitability.

What You Will Do

• Work closely with Sales, Customer Success, and Accounting to efficiently close a set of renewals and related expansions.
• Review customer renewal information, usage data, and subscription history to ensure mutual agreement on the appropriate renewal options.
• Proactively identify future renewals, connecting with the customer well before the expiration date to ensure on-time renewal execution.
• Educate customers on relevant subscription options based on their current and future product and service goals.
• Coordinate the preparation of renewal quotes and ordering documents and ensure their mutual execution and processing per Sonatype’s policies and procedures.
• Help ensure customers are SUCCESSFUL and DELIGHTED with Sonatype products and services, not merely satisfied.

Qualifications

• Experience in a high-volume activity environment, managing multiple priorities and competing demands while focusing on the primary goal.
• Ability to discuss contract compliance, expansions, and product pricing with customers.
• Extreme attention to detail to ensure customers execute contract paperwork accurately and on time.
• Experience with Salesforce.com or other CRM systems.
• Ability to work odd hours and/or additional hours supporting global customers during times of critical volumes.
• Interest in learning about modern software development and associated technologies.

Things That We Are Proud Of

• 2026 Gartner® Magic Quadrant™ Leader for Software Supply Chain Security.
• 2026 Celebrating 15 Years of Sonatype Research Labs – Industry-leading software supply chain and open source security research.
• 2026 Founding Member of the Linux Foundation Initiative for Open Source Sustainability.
• 2026 State of the Software Supply Chain® Report – Continuing industry leadership in software supply chain security and AI security research.
• 2025 Visionary in Gartner® Magic Quadrant™ for Application Security Testing!
• 2025 AI Compliance Solution of the Year - AI Breakthrough Awards.
• 2025 DEVIES Award to our SBOM Manager for a new product for its innovation and impact in developer technology.
• 2024 Industry Leader in Forrester-Wave for Software Composition Analysis (2024 Q4 report).
• Constellation AST Shortlist: Sonatype has been listed on the Constellation ShortList™ for Application Security Testing for 2024.
• Data Breakthrough Awards: Sonatype was announced as a 2024 winner in the "Open Source Data Solution of the Year."
• SD Times: Best in Show Security.
• Fast Company Best Workplaces for Innovators 2024.
• The Herd Top 100 Private Software Companies 2024.

Benefits

• Diversity & Inclusion Working Groups.
• Parental Leave Policy.
• Paid Volunteer Time Off (VTO).

Company Description

At Sonatype, we value diversity and inclusivity. We offer perks such as parental leave, diversity and inclusion working groups, and flexible working practices to allow our employees to show up as their whole selves. We are an equal-opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.