[Hiring] Remote Sales Customer Service @Alorica

Role Description

You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you’re detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reach out. If that sounds like you, this role is a great fit.

How You'll Make an Impact

• Record detailed call information for auditing, reporting, and follow-up purposes
• Maintain and update customer records to ensure accurate and current information
• Identify opportunities to introduce customers to new or enhanced services that meet their needs
• Provide recommendations and guidance in a way that adds value and enhances the overall customer experience
• Sell new or improve services to existing customers
• Credit Card Activation

Qualifications

• High school diploma or GED
• 6+ months of customer service or sales experience preferred
• Sales experience preferred
• Strong computer navigational skills
• Familiarity with Microsoft Office applications (Word, Excel)
• Excellent oral and written communication skills
• Exceptional listening and comprehension skills
• Professional and courteous

Requirements

• Work at home environment is in a private residence and matches the address listed on file
• Personal computer required
• Desktop/laptop computer must be 2017 or newer
• Minimum 1.5GHz intel i5 or AMD Ryzen 5 Dual Core Processor
• Minimum 8G of RAM memory
• Microsoft Windows 10 V1909
• Hard Drive with a minimum available free hard drive space of 10 GB
• Sound Card installed
• Latest Chrome browser
• No toolbars installed such as Google, Yahoo etc.
• Windows update must be enabled to update automatically
• Windows firewall enabled
• Windows Defender must be the only Antivirus Software and enabled
• Windows Update, anti-virus updates and a full virus scan need to be completed every 7 days
• Power supply
• An Internet/Broadband Internet Connection such as DSL or Cable only. We do not accept Satellite, Dial-up or Wireless Internet connections (5G).
• Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps.
• USB headset
• Web cam enabled

Benefits

• Paid time off
• Leadership development programs designed to support career growth and advancement
• Professional and personal development through open-access courses via Alorica Academy
• Paid training
• Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more
• Employee assistance program for personal and professional support
• Additional voluntary benefits to meet your individual needs
• Regular contests, team challenges, and company events that foster motivation, engagement, and sustained performance
• Active participation in community initiatives and outreach programs

Our Values

• Bold – We challenge conventions and take smart risks
• Relentless – We deliver results, no matter what it takes
• Connected – We work as One Alorica because we're stronger together
• True – We show up as our authentic selves, every single day

Ready to Join Us?

If you're looking for a place where your work matters, your voice is heard, and you can build a real career, let's talk. Apply Today!

Equal Opportunity Employer – Veterans/Disabled

DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.