[Hiring] Relationship Manager @FFB Bank

Role Description

The Relationship Manager I-III (RM) is responsible for developing, managing, and expanding deposit, loan, and merchant relationships within designated markets. This role actively sources new business, identifies client needs, and structures and negotiates financial solutions to achieve individual, departmental, and Bank-wide sales goals. The Relationship Manager builds and maintains strong client relationships, deepens existing accounts through cross-selling, and ensures a high level of client satisfaction throughout the full sales and deal lifecycle.

Depending on experience and level, the RM may focus on:

• Prospecting and closing core relationships
• Managing more complex and higher-value portfolios
• Leading sophisticated deal structures while contributing to market development and mentoring junior team members

In addition to base compensation, this role offers the opportunity to earn performance-based incentives through participation in an incentive plan.

Qualifications

• Bachelor’s degree from an accredited college or university preferred (e.g., Business, Finance, or related)
• Minimum 3–5 years of related experience in banking, financial services, or relevant industry required
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook) required
• Demonstrated ability to cross-sell and explain all products and services with confidence and authority
• Knowledge of commercial banking products and services as well as strong understanding of federal compliance regulations required
• Ability to take initiative and effect change within the Bank through consensus building, negotiation, and conflict resolution
• Effective oral, written, and interpersonal communication skills
• Strong organizational and time management abilities with attention to detail
• Strong teamwork and relationship skills to lead collaborative efforts
• Willingness to take on special projects and perform other duties as assigned
• Commitment to continuous learning and professional development
• Ability to maintain authenticity and integrity in all professional interactions
• Capable of managing multiple priorities and meeting deadlines in a dynamic environment
• Ability to work independently with minimal supervision and as part of a team
• Proven ability to adapt to changing priorities and procedures
• Current driver’s license and a vehicle with appropriate insurance coverage if required

Requirements

• Generates new leads through outbound calls, emails, networking, and in-person meetings
• Builds and maintains strong relationships with prospective and existing clients to drive long-term business
• Uses CRM systems to track interactions, update customer records, and manage pipeline activity
• Builds new deposit, loan, and merchant relationships within assigned markets
• Develops and manages a portfolio of client relationships by identifying financial needs
• Leads the full sales lifecycle, including prospecting, solution design, proposal development, negotiation, closing, and funding of deals
• Creates and delivers effective proposals and RFP responses
• Gathers and analyzes detailed business and financial information required for underwriting, pricing, and approval of proposed solutions
• Achieves or exceeds established goals for sales volume, revenue, margin, fees, and cross-sell performance
• Maintains accurate and up-to-date pipeline, prospecting, and sales activity records
• Develops and executes an annual business plan in partnership with leadership
• Strengthens market presence by participating in business development activities
• Monitors market trends, competitive offerings, and regulatory requirements
• Collaborates with internal partners to position Bank products effectively
• Expands existing client relationships through cross-selling
• Mentors and supports junior Relationship Managers
• Embodies the TRAC Values and Critical Behaviors as core principles
• Completes administrative tasks with a sense of urgency
• Demonstrates an understanding of and commitment to EEO policies
• Ensures adherence to all Bank policies, procedures, and processes
• Performs duties in an office or home office environment
• Travels up to 75%, including frequent trips to client locations

Benefits

• Medical, dental, and vision coverage
• Life insurance
• Paid vacation
• 401(k) retirement plan
• Training & development opportunities
• Tuition reimbursement
• Employee Assistance Program
• Internal job postings and referral program