[Hiring] Regional Service Manager @Jungheinrich UK

Role Description

The Regional Service Manager (North) will play a crucial part in providing the customer with complete peace of mind in managing their intra-company logistics.

• Prioritise & oversee the Health, Safety and Well-being of staff within designated teams.
• Manage the regional field-based business reporting directly to the Head of Operational CS.
• Manage a team of Area Service Managers to achieve all agreed business objectives and goals.
• Promote the development of direct reports and indirect reports in line with company goals and objectives.
• Ensure that collaborative inter departmental working relationships are developed and managed with internal and external stakeholders.

Role Responsibilities

• Implement and deliver a Customer Service strategy that aligns to our financial and customer service expectations and objectives.
• Coach, mentor and develop the service teams, inclusive of onboarding new starters.
• Support the implementation and delivery of key metrics in the activity management of the service teams.
• Be a key driver in delivering the best levels of customer service to our customers.
• Manage multiple teams in the delivery of customer service targets and objectives.
• Work in collaboration at all levels in the effective delivery of all stated Customer Service objectives.
• Visit customers where required, and where defined manage larger customers directly.
• Support field-based Area Service Managers by attending internal and external team & stakeholder meetings, ensuring there is total alignment to business goals & expectations.
• Liaise with all necessary departments to develop and implement all aspects of our business model, specifically applies to sales collaboration & sales cross selling targets and objectives.
• Optimise performance and results through the regular review of available data and metrics.
• Maximise all service sales opportunities, including but not limited to service market share.
• Perform other duties assigned by the Head of Operational Customer Service or the Customer Service Director.

Qualifications

• A good level of education is required with passes in English and Math's.

Requirements

• An experienced manager who has a proven track record of leading teams, & exposure to managing managers.
• IT literate, ideally working with Microsoft Office, Excel, Power BI & SAP.
• Strong numeracy and detailed analytical skills.
• The ability to manage and coach people at all levels.
• A self-starter who can manage their operational requirements, with keen time management skills.
• Ability to work under pressure, putting the customer at the heart of what we do.
• The ability to translate objectives into action plans and results.
• A team player who promotes collaborative working and being visible.

Mobility

• This role will be regionally based and will incorporate wide travel as and when required.
• National and International travel may be required on occasion in accordance with business directives.
• Full valid current driving license.

Competencies Required

• Strong interpersonal skills.
• Management skills and experience of delivering required targets and objectives.
• Adaptable to change.
• A sales lead focus.
• Drive and determination.
• Analysis / Business Acumen / Customer Orientation.
• Influencing / Negotiation / Accountability.
• Initiative / Communication / Passion.
• Integrity / Respect.