[Hiring] Regional Account Manager @TKC Holdings

Role Description

The Western Account Manager works with the Regional Vice President to promote, develop, and increase the profitable sales volume of his/her book of business. A Regional Account Manager is expected to promote a positive and ethical image to all customers and contacts. They will assist the Sales Staff to promote, acquire, and develop current and new inmate phone business customers.

• Required: At least 50% travel over the territories of California, Nevada, Arizona, Idaho, Washington, Alaska, Hawaii, Oregon.

Essential Functions, Duties, and Responsibilities

• Possess full working knowledge of inmate phone business technologies, products, and services.
• Drive the inmate phone business in the region through the sales staff and ensure full compliance with the sales, marketing, and CRM requirements.
• Develop regional marketing plan which complements National Marketing Program.
• Implement training program and provide ongoing instruction to the sales staff in the marketing, business development, technologies, services, and operations of inmate phone business.
• Direct, guide and maintain prescribed account base.
• Provide and ensure the accuracy of all analysis and worksheets required for approval of customer proposals.
• Perform and complete Keefe Group presentations, proposals, contracts, and trade shows.
• Work with project management to develop and ensure installation and training plans that are both compliant and satisfactory with the facility.
• Travel to make personal sales calls to accounts in territory.
• Follow-up with customers to ensure technologies, services, and support are being provided with complete satisfaction.
• Manage assigned on-site operations and employees.
• Identify market trends to include bidding patterns, software and service enhancements, fair market pricing and product/service offerings.
• Determine and recommend new technologies, products, and services which satisfy customer’s needs and lead the industry.
• Perform on-going analysis of accounts to ensure approved profitability levels, and determine changes and enhancements which increase the profitability, service, and offerings.
• Assist Regional/Group Vice President in determining the inmate phone business forecast.
• Achieve individual and regional goals set by Group Vice President on sales and profit that coincide with the inmate phone business forecast.
• Produce required regional and national reports.
• Maintain full compliance with Keefe Group Best Business Practices Guide.
• Complete miscellaneous projects as assigned by Group/Regional Vice President.
• Other duties as assigned.

Qualifications

• High school diploma or general education degree (GED) required; one to three months of related experience and/or training, or an equivalent combination of education and experience. Previous experience in a correctional market helps.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations.
• Strong written communication skills, including the ability to prepare reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from managers, clients, customers, and the general public.
• Strong analytical and problem-solving skills, including the ability to define problems, collect data, establish facts, interpret technical instructions (including mathematical or diagram-based information), and draw valid conclusions.
• Demonstrated leadership and supervisory skills with the ability to guide teams and achieve results through others.
• Excellent organizational skills with a goal-oriented mindset and the ability to manage changing priorities and situations.
• Ability to work independently as well as collaboratively within a team environment.
• Strong customer service orientation with excellent telephone and interpersonal communication skills.
• Working knowledge with computer systems, including Microsoft Office programs.
• Ability to understand market conditions, apply sales concepts, and interpret profit margins and forecasts.
• Ability and willingness to travel on company business.

Benefits

• Medical, Dental & Vision Insurance
• 401(k) Retirement Plan with Company Match
• Paid Time Off (PTO)
• Tuition Reimbursement
• Paid Training
• Career Advancement Opportunities
• Life Insurance & AD&D Coverage
• Voluntary Benefits including Short-Term Disability, Long-Term Disability, Critical Illness, Accident Coverage, and more.

Company Description

TKC Holdings, Inc.—comprised of Trinity Services Group, Keefe Group, and Courtesy Products - is a mid-market respected leader in the corrections and hospitality industries for more than 40 years. With thousands of team members across the country, we continue a tradition of innovation, integrity, and success. TKC is committed to delivering excellent products and services, exceeding customer expectations, and empowering the career development of every team member.

As a subsidiary of TKC Holdings, Inc. and Keefe Group, ICSolutions (ICS) has been a leading provider of innovative telecommunications products and exceptional customer service to correctional facilities across the nation.