[Hiring] Referral Sales Specialist @Modivcare

Role Description

Modivcare is looking for an experienced Referral Sales Specialist I to join our team, responsible for building relationships with case managers, program managers, and agency personnel to increase referrals. This role focuses on growing existing referral sources with managers in their shared area of responsibility.

• Partners with management to grow assigned territory new activation dollars.
• Handles daily phone and email communication for Territory Managers, clients, and accounts.
• Identifies the needs and preferences of accounts and documents information in CRM.
• Reaches out to Case Managers to confirm client information.
• Manages incoming phone calls by responding to requests and assisting with inquiries.
• Works with management to build and grow a sales-oriented culture.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions and/or escalating unresolved issues.
• Records details of calls and messages utilizing CRM.
• Maintains access to and security of highly sensitive materials.
• Refers client complaints to appropriate persons.
• Maintains protocol information supplied from reference materials, memos, and training sessions.
• Maintains project productivity and quality goals.
• Participates in other projects or duties as assigned.
• May require occasional business travel.

Qualifications

• Bachelor's Degree a plus.
• Zero (0) plus years of experience.
• Or equivalent combination of education and/or experience.
• Ability to work flexible hours and overtime when needed.
• Self-motivation and the ability to work independently and with teams.
• Proficient in the use of Word, Excel, Outlook, and PowerPoint.
• Excellent oral and written communication skills.
• Proficient in managing multiple tasks at the same time.

Requirements

• Extended periods of sitting; frequent telephone, headset, and computer use; data entry; occasional standing and walking; lifting up to 10 lbs.

Benefits

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post-Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)