[Hiring] RCC-SALES-BM&EN-15-Jun-2026 @Teleperformance

Role Description

• Providing a high caliber Customer interaction as measured by client call quality reports, call audits, and customer satisfaction survey;
• Providing pre-sales consultative solutions, which explain features and advantages of client products to Customers who call Retail Contact Center Sales and Service;
• Logging of correct and valid orders and accurately logging all Saved For Later (“SFL”) opportunities;
• Selling and providing sales support for client products to drive incremental revenue while ensuring the highest level of Customer Satisfaction Survey scores;
• Presenting to the public a strong working expertise in all client products (now and in the future) as measured by client call quality reports, call audits and Customer Satisfaction Survey scores;
• Ensuring innovation and quality in all Customer interactions as measured by client call quality reports and Customer Satisfaction Survey scores;
• Capturing all required data elements in client internal Online Store and other systems of record as required by client training and operational procedures;
• Maintaining a general awareness of client strengths in the industry.

Qualifications

• Educational Attainment:
  • Sales: Degree, Diploma with CS/BPO experience. If Diploma, must have at least a year of Sales experience
  • Service: Degree, Diploma with CS/BPO experience. Highly recommended is with Bachelor’s Degree, if Diploma must have at least a year of BPO/CS experience
• Industry Experience:
  • Sales: Preferable with 1 year Sales (BPO) background voice support. If no BPO experience, must have a year of Sales experience (F2F, virtual/calls)
  • Service: Preferable with 1 year CS (BPO) background voice support. If no BPO experience, a year of experience in customer service environment
• Language Competency:
  • Sales/Service: EN C1, Malay C1
  • Must meet competencies on both languages SHL/Hallo AI
• Skill Competency:
  • Sales/Service: EN C1, Malay C1
  • Must meet competencies on both skill languages using Mock Call Assessment
• Technical Competency:
  • Product Background - Preferably technology savvy
  • Typing Speed - 40 WPM
  • Computer Literacy - Good to have, passed customer literacy assessment
• Work-From-Home Environment Readiness:
  • Agreed to work from home in case of BCP activation
  • Must have a dedicated personal workspace conducive to work from home
  • Internet speed dedicated to the specialist should be at least 12mbps
  • Specialist should have control over the usage of internet
  • During WFH scheduled hours, internet should be 100% dedicated to the specialist's work as indicated on the Statement of Understanding document that the specialist will sign prior to WAH deployment
  • Internet connection must have a LAN cable connection
• Key Characteristics of successful specialists include but are not limited to the ability to be/have:
  • Empathetic and customer focused
  • Self Starters
  • Ambitious
  • Enthusiastic
  • Confident
  • Attention to detail
  • Proactive
  • Multitask
  • Mature enough to sustain through initial learning curve
  • Experience in high-volume contact centers or call centers
  • Communicate effectively and succinctly
  • Deal with ambiguity effectively
  • Ability to problem solve
  • Ability to handle fast pace inbound call center environment

Company Description