[Hiring] Principal Informatics Sales Development Specialist @Waters Corporation

Role Description

Waters is seeking a highly motivated Principal Presales Consultant, waters_connect to serve as the North American software expert for the on-premises waters_connect laboratory platform for LC and LC-MS applications.

This customer-facing presales role partners with Territory Account Managers, Mass Spectrometry Specialists, Informatics Sales Specialists (ISS), Product Management, and Professional Services to support waters_connect opportunities from evaluation through close. The successful candidate will provide software demonstrations, technical consultation, and expertise in waters_connect capabilities, deployment options, upgrades, compliance requirements, and expansion opportunities across LC and LC-MS workflows.

As a trusted advisor to both customers and commercial teams, this individual will help navigate complex waters_connect software discussions, build confidence in the waters_connect platform and its applications, and serve as a key liaison between Product Management and the field.

This role is focused exclusively on presales activities and does not include responsibility for implementation, training, troubleshooting, or post-sales support. This position supports customers and commercial teams across the United States and Canada.

Qualifications

• Minimum of a Bachelor's degree in a scientific, technical, or related discipline; advanced degree in a scientific or related discipline preferred.
• 8+ years of experience in laboratory software, analytical instrumentation, mass spectrometry, laboratory informatics, scientific applications, or related technologies.
• Experience with waters_connect required; experience with UNIFI strongly preferred.
• Customer-facing experience in presales, applications, technical sales, or solution consulting roles.
• Strong presentation, communication, and problem-solving skills.
• Ability to explain complex technical concepts to scientific, technical, and business audiences.
• Understanding of LC and LC-MS workflows and laboratory operations.
• Ability to travel extensively throughout the United States and Canada (50-75%).

Requirements

• Experience or expertise in DMPK applications and workflows is strongly preferred.
• Experience with MassLynx, TargetLynx, or related scientific software platforms.
• Familiarity with regulated laboratory environments and compliance requirements.
• Knowledge of software deployment, upgrades, validation, data integrity, and laboratory informatics concepts.

Company Description