[Hiring] Policy Review Specialist @Brown & Brown Insurance

Role Description

The Policy Review Specialist is responsible for retaining policyholders and improving overall retention of customer base, with a focus on policyholder renewals and book rolls. Meets established retention targets and other quality of business factors. Establishes customer rapport through mutual trust and respect.

• Places outbound calls to customers within specified timeframe before renewal date for re-quote.
• Contacts relate to upcoming policy renewals and targeted book roll activities.
• Reviews and analyzes reports and other data to monitor progress towards stated goals.
• Analyzes the customer’s current insurance coverage and suggests additions or changes to retain and grow existing customer base.
• Maximizes opportunities to upgrade and/or cross-sell additional products and consistently asks for referrals to increase leads for the new business sales team.
• Efficiently and accurately calculates/presents quotes and writes insurance applications.
• Works knowledgably within carrier underwriting guidelines and effectively presents risks for consideration that fall outside of guidelines.
• Tracks quote activity and generates periodic reports for manager summarizing results.
• Responsible for meeting individual retention and quality of business targets.
• Fosters positive relationships with carrier contacts.

Qualifications

• Current NYS Property & Casualty or Personal Lines license
• Associates degree and 2+ years’ experience in customer service and/or sales, preferably in the insurance industry
• Strong interpersonal skills and ability to effectively communicate by phone
• Superior listening skills and ability to probe customer needs and opportunities through question-based selling and retention techniques
• Self-directed with good decision making and time management skills
• Proficient PC skills, knowledge of insurance administration software (preferred)

Requirements

• Pay Range: $21.00 - $21.63 Hourly
• The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Benefits

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
• Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.