[Hiring] Personal Lines Inside Sales Manager @HUB International

Role Description

The Inside Sales Manager is a key leader within VIU's Personal Lines Customer Contact Center, responsible for developing, coaching, and leading a team of sales producers to achieve monthly sales goals and drive new business growth. This role combines hands-on leadership with strategic sales planning, creating a high-performance culture through coaching, competitive incentive programs, and accountability. Success in this role requires proven sales leadership experience, strong coaching abilities, competitive drive, and the ability to thrive in a fast-paced, growth-oriented environment.

• Adherence to 5 Leadership Expectation Daily
• Be Intentionally Enthusiastic
• Discuss development with all associates monthly
• Know the systems better than team
• Review previous day’s results and address outliers
• Spend more time with team than on other stuff - 4hrs per day
• Lead, coach, and mentor a team of 15-20 Personal Lines sales producers to achieve and exceed monthly sales targets
• Day to day management of contact center by following contact center principles and best practices established by the business.
• Develop and implement creative sales strategies, programs, and initiatives to drive new business opportunities and revenue growth
• Build, monitor, and analyze KPIs aligned with monthly sales goals and individual producer performance
• Drive team and department results through creation, management and accountability of OKR’s
• Conduct regular one-on-one coaching sessions, call reviews, and performance feedback to develop sales skills and close technique
• Deliver performance reviews and provide ongoing development plans for direct reports
• Partner with recruiting team to identify, interview, and hire new sales team members
• Monitor proper headcount and capacity planning to meet forecasted sales goals
• Foster a culture of accountability, competition, and continuous improvement within the sales team
• Maintain well-organized follow-up processes and ensure team adherence to sales workflows and CRM standards
• Collaborate with cross-functional teams to leverage internal resources and support customer needs
• Drive team engagement and retention through effective leadership, recognition, and career development

Qualifications

• High school diploma or equivalent required
• Bachelor's degree in Business, Communications, or related field preferred
• 3-5 years of insurance industry experience (Personal Lines preferred)
• 5+ years of sales or service management experience in a call center or inside sales environment
• Proven leadership background in a sales environment with ability to develop, mentor, and empower teams
• Demonstrated track record of achieving or exceeding sales goals and driving team performance
• Experience creating and managing sales incentive programs and competitive contests
• Strong organizational skills with attention to detail and well-established follow-up processes
• Excellent written and verbal communication skills
• Self-starter with entrepreneurial spirit and desire to grow the business
• Ability to work in a fast-paced, rapidly growing organization
• Experience with CRM systems and sales performance tracking tools
• Background in coaching sales techniques including needs-based selling, objection handling, and closing strategies
• Familiarity with call center metrics and workforce management
• Active Property & Casualty insurance license required (or ability to obtain within 90 days)
• Minimal travel required (occasional team meetings, training, company events)

Requirements

• Strong understanding of Personal Lines insurance products (auto, home, renters, umbrella) and sales techniques
• Proven ability to lead and develop sales teams in a call center or inside sales environment
• Skilled in coaching methodologies including call calibration, role-playing, sales technique refinement, and performance feedback
• Experience building KPI and OKR dashboards and using data to drive team performance and accountability
• Knowledge of sales contest design and incentive program management to motivate team results
• Ability to recruit, hire, and onboard new sales talent effectively
• Strong organizational and time management skills with ability to balance coaching, administrative duties, and strategic planning
• Proficiency with CRM platforms, sales tracking systems, and call center technology
• Entrepreneurial mindset with focus on continuous learning, development, and business growth
• Integrity-driven leadership style that builds success through developing authentic relationships with team members
• Desire to help customers protect their future while achieving sales objectives

Benefits

• Equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.
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