[Hiring] Personal Cruise Consultant @Norwegian Cruise Line Holdings Ltd.

Role Description

• Promotes sales to direct consumers by initiating calls, acting on leads and/or prospects to identify travel needs, present/explain Norwegian Cruise Line products, and make travel recommendations.
• Establishes and maintains quality customer relationships by delivering exceptional customer service, establishing rapport, identifying and meeting customer needs and expectations, meeting customer retention goals, and following up with consumers as necessary to close sales and meet/exceed revenue goals.
• Builds and maintains effective relationships with new and existing consumers.
• Maintains consumer prospect lists/contact database to identify client travel trends; proactively seeks opportunities to promote and sell Norwegian Cruise Line products based on client travel history.
• Acquires in-depth industry and company knowledge to articulate cruise product features, benefits, pricing, and make recommendations including promotions, itineraries, and auxiliary products such as stateroom upgrades, onboard credits, and other shipboard amenities.
• Attends and actively participates in daily team meetings or relevant sales training to ensure appropriate sales techniques are used and accurate information is communicated to direct consumers.
• Participates in department-approved mass e-mail campaigns targeting specific guests' profiles.
• Performs other job-related functions as assigned.

Qualifications

• High School Diploma or equivalent.
• Bachelor's degree in Marketing, Business Administration, or related field preferred.

Requirements

• Minimum one year of sales experience; 2 years sales experience preferred.
• Cruise sales experience is a plus.
• Must have excellent verbal communication skills to effectively communicate with direct guests on the telephone and internally.
• Must maintain strong working knowledge of Norwegian Cruise Line's products, including the current fleet and ship itineraries.
• Must be able to multi-task and work in a high-energy sales environment that is goal/quota driven.
• Adherence to a strictly enforced dress code is required.

Company Description

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises®, and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries, and visit approximately 700 different port destinations each year.