[Hiring] Performance Manager - Automotive Refinish @Axalta

Role Description

The Performance Manager maintains strong customer satisfaction and retention of Axalta’s customers within a territory. Working with a high sense of urgency, the Performance Manager demonstrates ownership and accountability to foster the customer’s long-term success by ensuring that all elements of the agreement are delivered. This is a remote-based role in the United States and requires the ability to travel >50%.

• Acts as primary point of contact for identified customers and builds strong, collaborative relationships.
• Provides high-level of dedicated customer support with frequent face-to-face visits.
• Performs shop audits to ensure that Axalta’s equipment is in good working condition, Axalta products are used correctly, and standard operating procedures (SOPs) are in compliance.
• Analyzes cost and productivity key performance indicators (KPIs) and reviews data with customer management.
• Manages budget for each center and ensures monthly costs are within allotted parameters.
• Works closely with the servicing distribution partner (jobber) to ensure proper support and inventory levels are maintained.
• Identifies and advises on process improvements to alleviate roadblocks facing the customer.
• Maintains an organized communication approach with a regular call schedule and clearly documents customer interactions in SalesForce (SFDC) and follows up on issues in a timely manner.
• Uses technology (SharePoint, Salesforce, Office365, etc.) to further individual productivity and enhance communication with team and customers.
• Involves local Axalta teams and engages the appropriate resources for additional support when necessary.

Qualifications

• An experienced sales professional with Automotive Refinish background and a strong track of successful customer support.
• Minimum of 3-5 years of Automotive Refinish industry experience.
• Bachelor’s degree preferred but not required.
• Strong knowledge of repair shop operations as well as distribution fundamentals.
• Working knowledge of Axalta’s core (APL) product lines.
• Strong technical aptitude and problem solving.
• Presents oneself in professional manner to all levels of the customer and internally.
• Disciplined and able to perform effectively in unstructured and autonomous conditions.
• Ability to embrace the culture of both the customer and Axalta.
• Demonstrated effective written and oral communication skills including the ability to write call reports and follow-up/visit summary letters.
• Competent Office365 skills (Word, Excel, PowerPoint) to create reports, presentations, pivot tables, etc. to provide data-driven recommendations.
• Must be willing and able to travel > 50% of the time.
• Valid Driver’s License required.

Company Description

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.

• Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific.
• Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year.
• We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives.
• We take pride in working with our customers to optimize their businesses and achieve their goals.