[Hiring] Patient Care Coordinator (Sales & Client Success) @Strive2Move

Role Description

The first conversation can change someone's life. At Strive2Move, we don't just answer phones. We help people who've often spent months—or years—in pain finally find hope. Every call is an opportunity to change someone's future. We're looking for someone who genuinely loves talking with people, builds trust quickly, stays organized under pressure, and enjoys winning. This isn't a receptionist role. You're the first impression of our company and one of the biggest drivers of our growth.

Your responsibilities include:

• Answering inbound calls from prospective clients
• Following up with warm leads who requested information
• Building genuine rapport before discussing appointments
• Helping people understand why they're still struggling despite trying other treatments
• Scheduling Discovery Visits with qualified prospects
• Maintaining accurate CRM records
• Confirming appointments to reduce no-shows
• Coordinating with our clinical team
• Following proven sales processes while sounding like a real human

Qualifications

• Love talking to people
• Naturally build trust
• Like solving problems
• Stay calm in fast-paced environments
• Extremely organized
• Enjoy learning psychology, communication, and sales
• Can balance empathy with confidence
• Take ownership without needing constant direction
• Like being measured by results

Requirements

• Hate talking on the phone
• Get uncomfortable discussing money
• Need someone checking your work constantly
• Prefer routine over growth
• Make excuses instead of solving problems
• Don't enjoy learning

Training You'll Receive

• Communication psychology
• Sales conversations
• Objection handling
• Relationship building
• Our patient journey
• CRM systems
• Continuous coaching and feedback

Compensation

• Competitive base salary ranging 50-70k
• Performance bonuses
• Weekly mentorship and professional development
• Growth opportunities
• Supportive team culture
• 401k match, health care stipend, 15 days PTO plus paid holidays

To Apply

• Submit this form
• Email your resume along with specific questions to [email protected] with the email title "Patient Care Coordinator Application"
• Do not call the office, as it will result in automatic removal from consideration

Please answer these questions in your application:

• Tell us about a time you helped someone through a difficult situation.
• Why does this role interest you?
• What do you think makes someone exceptional on the phone?
• What's something you've become really good at through practice?
• Why do you think you'd be successful in this position?