[Hiring] Partner Success Manager @Mindr

Role Description

The Partner Success Manager (PSM) is a sales-focused, relationship-driven role responsible for building, growing, and optimizing referral partnerships within an assigned territory. The primary objective is to increase Ignition Interlock Device (IID) referrals and BEZ high-risk insurance (SR-22/FR-44) engagement through consistent partner outreach, education, and sales execution.

• Prospect, pitch, and secure new high-value referral partners to grow IID and BEZ referral volume.
• Conduct structured sales calls, virtual meetings, and in-person partner visits to activate and strengthen relationships.
• Confidently engage with partners across both attorney networks and court ecosystems, adapting approach based on state-specific dynamics.
• Ensure partners understand and follow the correct referral submission process to maintain accurate attribution and maximize revenue impact.
• Promote BEZ insurance offerings as part of a unified partner message to support clients navigating the DUI process.
• Integrate Keepr into territory conversations where appropriate, identifying future partner opportunities and supporting early market readiness.
• Develop and execute a territory plan to meet referral and revenue targets.
• Identify and prioritize high-potential partners using referral data, BI insights, market conditions, and state-specific DUI trends.
• Monitor and re-engage inactive or declining partners, rebuilding referral momentum where needed.
• Maintain updated partner profiles including contacts, referral history, state nuances, and strategic opportunity notes.
• Maintain a state breakdown that highlights risks, issues, regulatory nuances, market trends, and growth opportunities.
• Create and update a DUI Journey Map to identify the dominant influencer segments across assigned states.
• Use BI dashboards to evaluate partner activity, territory trends, funnel performance, and referral patterns.
• Maintain exceptional CRM discipline including complete and accurate activity logging, follow-up notes, and partner data hygiene.
• Own KPI accountability — outbound activity, partner meetings, reactivation efforts, new partner acquisition, and referral volume.
• Analyze referral conversion trends and collaborate with Inside Sales to improve close rates.
• Provide ongoing training to partners on Intoxalock programs, BEZ insurance, DUI Dash, Log Reporter, and emerging Keepr offerings.
• Reinforce referral expectations and ensure partners are clear on how to submit leads effectively.
• Work with Compliance, Legal, Partner Support, Marketing, and Inside Sales to resolve partner issues and enhance the partner experience.
• Monitor competitors in assigned states and stay aware of promotions, pricing shifts, or new programs.
• Work with partners, associations, and internal stakeholders to execute contracts for paid partnerships and association sponsorships.
• Coordinate contract routing and signatures between partner organizations and Intoxalock leadership.
• Obtain W9s from paid partners as required and assist in securing updated documentation to maintain compliance.
• Onboard new paid partners and association partners upon contract execution.
• Independently identify relevant tradeshows, conferences, and association events that align with territorial strategy.
• Coordinate event planning closely with Marketing, including pre-show planning meetings and post-show performance reviews.
• Travel to and staff regional events solo, representing Intoxalock professionally and driving partner engagement.
• Lead and execute targeted campaigns, including outreach initiatives, partner reactivation cycles, and follow-up cadences.
• Deliver weekly reports summarizing referral progress, KPIs, and territory insights.
• Follow established sales processes and contribute to ongoing improvements.
• Perform all other duties as assigned.

Qualifications

• Prior experience in law enforcement, court systems, probation, or legal environments—paired with proven sales experience—is preferred.
• 2+ years in sales, business development, or a revenue-driven account management role.
• Experience in B2B sales, partnership development, or referral-based selling preferred.
• Proven ability to meet or exceed sales and revenue targets through strategic relationship management.
• Strong interpersonal and communication skills with the ability to build trust and maintain productive relationships.
• Experience in providing training, resources, or ongoing support to external partners.
• Proficiency in CRM systems (e.g., Zoho or HubSpot) and comfortable with documentation and data tracking.
• Highly organized with attention to detail and a proactive approach to identifying partner needs and opportunities.
• Ability to work cross-functionally and collaborate effectively with marketing, sales, and support teams.
• Strong problem-solving skills with a customer-centric mindset, dedicated to creating a positive and engaging partner experience.
• Travel approximately 40-60%.

Requirements

• Regular in-state travel to meet partners, conduct trainings, and execute territory plans.
• Attendance at tradeshows, conferences, bar associations, probation/treatment events, and other partner-rich opportunities.
• Participation in larger or strategic events with the Outside Sales Manager when appropriate.
• Occasional participation in events outside assigned states when partner presence or strategic goals justify involvement.
• Travel volume varies according to territory size, density of opportunities, and strategic priorities.

Benefits

• Base salary range annually is $65,100-$84,000 depending on experience + "on target earnings" (OTE) commission incentive (uncapped), which combined range at approximately $110,000 annually on average.
• 401(k) + benefits.
• Comprehensive and highly competitive benefits package, including:
• Dental Insurance
• Health Insurance
• Vision Insurance
• Paid Holidays
• Paid Time Off
• Ongoing Professional Training online via Litmos
• And more

Company Description

At Mindr, we are dedicated to being a force for good. That's why we provide substance use safety, detection and monitoring products and services that help people live responsibly and keep communities safe.