[Hiring] Outbound Tele Sales Agent @CenterWell

Role Description

As an Outbound Tele Sales Agent, you will be responsible for engaging with members through outbound calls with the primary goal of scheduling virtual appointments with healthcare providers. This is a remote position for the state of Texas.

• Conduct outbound calls to members to promote and schedule virtual appointments.
• Effectively communicate the benefits of scheduling virtual appointments and how they can enhance members' healthcare experience.
• Utilize persuasive techniques to encourage members to agree to schedule an appointment.
• Address any questions or concerns members may have regarding virtual services, providing accurate information and support.
• Maintain detailed records of each call, including member responses and scheduled appointments, in the customer relationship management (CRM) system.
• Perform follow-up with members, outside entities, and/or providers.
• Ensure responses to member and/or provider inquiries are completed efficiently to achieve service and quality.
• Collaborate with team members and supervisors to achieve weekly and monthly scheduling targets.
• Stay informed about healthcare services and offerings to provide up-to-date information to members.
• Follow all compliance and regulatory requirements when handling member information.

Qualifications

• Ability to connect meaningfully with customers to build emotional engagement and customer advocacy.
• Simplify complexity and integrate internal efforts to deliver an optimal customer experience.
• Comfort working in a telephonic intensive environment.
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences.

Requirements

• Bachelor's degree.
• Telephonic sales experience (inbound, outbound).
• Understanding of value-based primary care and/or Medicare Advantage.
• Bilingual in English/Spanish with the ability to speak, read, and write in both languages without limitations or assistance.

Benefits

• Competitive medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave).
• Short-term and long-term disability.
• Life insurance.
• Many other opportunities.

Work at Home Requirements

• Self-provided internet service must meet a minimum download speed of 25 Mbps and an upload speed of 10 Mbps.
• Wireless, wired cable, or DSL connection is suggested.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel

• Occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full-time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job-related skills, knowledge, experience, education, certifications, etc.

$45,000 - $60,900 per year

This job is eligible for a bonus incentive plan based upon company and/or individual performance.