[Hiring] Outbound Calling Sales Associate @MarketSource

Role Description

The Sales Associate is responsible for connecting with existing and potential customers while working on projects requiring strong sales skills to convert the call to a sale with an emphasis on sales. Sales agents are responsible for processing various incoming and outgoing sales-focused phone calls for assigned clients and programs in accordance with policies, procedures, quality standards, and federal laws and regulations.

• Connect with existing and potential customers while ensuring adherence to corporate and department policies and procedures.
• Process various incoming and outgoing sales-focused phone calls for assigned clients and programs.
• Call processing includes:
  • Presenting offers
  • Overcoming caller objections
  • Transitioning between script elements
  • Asking for sales
  • Obtaining, entering, and verifying customer information (e.g. names, addresses, credit card numbers, etc.)
  • Answering questions, resolving issues, and providing customer service
• Present offers by reading scripted sales presentations verbatim or paraphrasing and customizing based on product summary information.
• Maintain established quality and completed calls per hour goals while supporting program goals and objectives.
• Maintain excellent product knowledge regarding product offers, pricing, and upsells.
• Exercise exceptional customer service skills to optimize each contact with the customer.
• Ensure calls are processed in strict adherence to established policies, procedures, quality standards, and applicable federal laws and regulations.
• Assist in resolving routine program quality issues by identifying issues and researching in a timely manner.
• Maintain required documentation in an accurate and timely manner using established systems.
• Maintain strict confidentiality of information provided by customers or data accessed within assigned systems.
• Establish and maintain a professional relationship with internal/external customers, team members, and department contacts.
• Escalate to supervisor any situation outside the employee’s control that could adversely impact the services being provided.

Qualifications

• Ability to work flexible schedules, which may include working weekends.
• Based on program, may need to be bilingual in English, Spanish, French, etc.
• Minimum High School education/GED.
• Additional education and/or experience requirements may be required based on specific program.
• Passing program-specific assessments required.

Benefits

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Company Description

MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world’s most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments.

Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients.