[Hiring] Outbound Call Center Team Lead @Best Service Team

Role Description

We are looking for an experienced and performance-driven Team Lead to lead our IT, DE and TR sales team — our most strategically important markets. This is a hands-on leadership role where you'll take full ownership of your team's commercial performance, coach agents to success, and drive continuous improvement through data, accountability, and daily performance management.

You will lead a team of up to 12 Sales Agents focused on customer conversion, deposits, and retention-driven sales activities.

• Own your team's commercial performance, including conversion rate, deposit volume, answer rate, success-to-deposit, and time-to-deposit.
• Monitor daily performance dashboards, identify trends, and implement corrective actions quickly.
• Coach and develop team members through regular 1:1 meetings, feedback sessions, QA reviews, and live sales coaching.
• Lead onboarding for new agents, including systems access, product knowledge, scripts, campaigns, and performance expectations.
• Set clear sales targets and ensure consistent accountability across the team.
• Analyze team performance and provide clear reporting and insights to management.
• Foster a culture of ownership, transparency, high performance, and continuous improvement.
• Ensure compliance with internal processes, quality standards, and company policies.

Qualifications

• 2+ years of experience leading sales or call center teams of 10+ people.
• Fluent English is required. Proficiency in Turkish, Italian, and/or German will be considered a strong advantage.
• Strong analytical skills and confidence working with KPIs, dashboards, and performance metrics.
• Proven ability to coach, motivate, and develop high-performing sales teams.
• Excellent communication, leadership, and organizational skills.
• Ability to thrive in a fast-paced, performance-driven environment.
• Experience in iGaming, sales, or customer retention is a strong advantage.

Benefits

• Competitive salary with performance-based bonuses.
• 100% fully remote (if Belgrade hire then hybrid).
• Full onboarding and ongoing leadership development.
• International, supportive, and high-performance working environment.
• Clear opportunities for career growth within the business.