[Hiring] Outbound Agency Sales Support Specialist @Allstate

Role Description

The Independent Agency Sales Support Specialist supports National General growth initiatives by executing outbound agency engagement and sales support activities. This role plays a key execution role across campaign-based outreach, agency support initiatives, and test-and-learn efforts designed to expand agency participation and product adoption. This is an individual contributor role focused on execution, delivery, and consistent visibility into activity, progress, and results.

Key Responsibilities

• Outbound Agency Engagement & Sales Support
  • Execute outbound outreach to independent insurance agencies as part of assigned campaigns and initiatives.
  • Conduct professional, consultative B2B conversations to communicate product value and next steps.
  • Work efficiently through assigned call lists and engagement activities with urgency and attention to detail.
• Campaign & Initiative Execution
  • Support multiple concurrent sales support initiatives, including call campaigns, pilot programs, prospecting campaigns, and re-engagement efforts for inactive or under-penetrated agencies.
  • Secure agreement for follow-up qualification or handoff to internal sales or agency support partners.
  • Execute assigned tasks within defined workflows in a dynamic, test-and-learn environment.
  • Adapt to new processes, tools, and engagement models as initiatives evolve.
• Agency Partnership & Follow-Through
  • Serve as the primary outbound point of contact for agencies during assigned outreach initiatives.
  • Address common questions and objections using approved messaging and guidelines.
  • Maintain a professional, consistent agency experience that supports long-term relationship building and product adoption.
  • Partner with internal teams to ensure timely and effective follow-through after agency engagement.
• Tracking, Documentation & Reporting
  • Maintain highly detailed and accurate records of outreach activity, agency responses, and outcomes in designated systems.
  • Track performance against call volume expectations, outreach targets, and initiative timelines.
  • Produce regular activity and status updates highlighting outreach progress, risks, trends, and follow-up needs.
  • Ensure accuracy and completeness of records to enable visibility and downstream execution.
• Compliance & Data Integrity
  • Ensure compliance with company policies, regulatory requirements, and data privacy standards.
  • Safeguard Personally Identifiable Information (PII) and maintain data integrity across systems.
  • Identify and escalate data issues, risks, or compliance concerns as appropriate.

Qualifications

• Experience working in a B2B, agency, sales support, or outbound contact environment.
• Strong verbal and written communication skills with the ability to engage professionally with external partners.
• Demonstrated ability to manage high-volume outreach or execution work with urgency.
• Strong organizational skills, including detailed tracking and documentation.
• Experience working with independent insurance agencies and knowledge of Property & Casualty products preferred.

Requirements

• High School Diploma or GED (Preferred).
• 0-2 years experience (Preferred).
• This job does not have supervisory duties.
• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Skills

• Communication
• Compliance
• Data Privacy
• Detail-Oriented
• Time Management

Compensation

• Compensation: $20.00 - $23.00 per hour

Benefits

• National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories.
• All qualified applicants will receive consideration for employment regardless of any characteristic protected by law.
• Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.
• In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.