[Hiring] Online Sales Specialist @Taylor Morrison

Role Description

Maximize online and website tools to provide our customers with a first-rate experience understanding that the website is where our customers begin their purchasing decision. This role sets the tone for who Taylor Morrison is as a company and provides the first opportunity for our customers to truly experience “Love the Customer”. This is accomplished by representing our company in a professional manner both in speech and written correspondence.

The primary focus of this position is to support the Online Sales Team by fielding incoming leads from a division and/or corporate office. The purpose of this role is to have a team member provide regional support to multiple division online sales teams. This is a steppingstone to an Online Sales Manager role. The Online Sales Specialist will grow in their knowledge of an entire region, gathering valuable awareness of an entire regional online business processes. The Online Sales Specialist will work to understand each division’s monthly sales commitment and will commit to convert qualified appointments to sales monthly. Once an Online Sales Specialist gains valuable knowledge and understanding of the Online Sales Manager role, the Online Sales Specialist will be considered as a lead Online Sales Manager, responsible for servicing a specific identified division.

This is a full-time remote opportunity for candidates in the Dallas–Fort Worth metro area and requires Saturday and Sunday availability.

Qualifications

• Weekday and Weekend availability
• Prior sales experience required
• Proficiency in all Microsoft Office Applications and savvy computer skills
• Solid organizational and planning skills
• Documentation skills
• Customer service oriented and believe customers are the number one priority
• Flexibility and ability to prioritize tasks to meet deadlines
• Proven email, text, video message, and phone communication skills
• An ability to maintain focus while working in an unstructured environment without daily supervision
• Ability to multi-task and manage time well
• Must have a private workspace free from noise and distraction
• High Speed Internet with a proper workstation to support required computer equipment

Requirements

• Manage multiple communication channels including incoming calls, email chat, and social media
• Respond freaky fast to inquiries
• Gather and track prospect information utilizing a CRM system to turn leads into Taylor Morrison Homeowners
• Assist with division main line calls which may include warranty, service concerns and complaint requests
• Monthly sales commitment
• Schedule onsite, phone, or virtual appointments for the Online Sale Team and/or Onsite Community Sales Managers
• Identify appropriate information and expectations for the appointment with both the lead and the Sales Team Member by following a specific hand-off process
• Manage all customer inquiries with a sense of urgency with the goal of responding immediately or calling back within a few minutes during business hours
• Qualify leads utilizing Taylor Morrison’s Heart of the Home Buying Experience Strategies in alignment with the Internet Sales Scorecard
• Determine which neighborhoods and floor plans best fit their lifestyle, needs and financial capabilities
• Maintain a comprehensive knowledge of product, community information, and customer service recovery strategies in your scope
• Maintain an understanding of Mortgage Lending Basics
• Utilize CRM to ensure accurate, timely customer information is entered and managed throughout the process
• Support the Online Sales Team with follow-up and outbound prospecting efforts
• Build and maintain relationships with Division Sales and Marketing Teams
• Attend regularly scheduled meetings with the Online Sales Team to stay abreast of division and community specific information
• Utilize CRM and Phone Management System to ensure all metrics are being met
• Maintain and submit weekly/monthly reports

Benefits

• Competitive Compensation
• Health Care - Medical/Dental/Vision/Prescription Drug Coverage
• 401(k) with Company Matching Contributions
• Flexible Spending Accounts
• Disability Programs
• Employee & Dependent Life Insurance
• Vacation & Company Holidays
• Tuition Reimbursement
• Employee Home Purchase Rebate Program
• Home Mortgage Program
• Employee Assistance Program (EAP)