[Hiring] Online Enrollment Advisor @The Ohio State University

Role Description

The Online Enrollment Advisor (EA) will lead and serve as the expert on their assigned population of prospective students, actively engage, connect with, and sell their prospective students on Ohio State. They will help to develop Ohio State online program recruitment materials and processes, and share prospective student feedback with college partners.

• Actively engage and sell prospective students on all aspects of the online program of interest using a consultative advising approach.
• Lead prospects through the application process to help them understand if the program will meet their career objectives.
• Monitor the progress of applicants’ submissions.
• Deliver a required level of daily, year-round activities to be successful.
• Track application submissions, students enrolled, and other relevant metrics.
• Provide excellent customer service through various forms of communication (phone, video call, email, text).
• Capture all activity and notes in the CRM.
• Adapt processes and recruiting materials as needs evolve.
• Work closely with a marketing counterpart to offer feedback on lead quality.
• Collaborate with the reenrollment team as prospects become students.
• Share and sometimes lead cross-functional communication on behalf of recruiting with college partners.
• Build relationships as a core component of the role.

Qualifications

• Bachelor’s degree required.
• 3+ years in sales, recruitment, communication, or related field.
• Experience in recruiting or sales, customer service, communication, and/or working cross-functionally within an organization.
• Broad knowledge and expertise in sales tactics and understanding of the recruitment funnel.

Requirements

• Master’s degree in relevant discipline preferred.
• 5+ years of experience preferred.
• Experience in online higher education recruitment, working with nontraditional, online prospects in a recruitment funnel.
• Experience selling an expensive, non-tangible/service product in a virtual environment preferred.
• Deeper knowledge and experience of the required areas.

Benefits

• The actual salary paid will vary based on multiple factors, including education, years of experience, and internal equity.

Company Description

The university is an equal opportunity employer, including veterans and disability.