[Hiring] National Senior Resource Counselor @Sunrise Senior Living

Role Description

At Sunrise, our National Senior Resource Counselor (NSRC) is responsible for increasing initial in-person presentations (IPP) and move-ins within their portfolio of communities from leads referred by referral agencies and assigned lead sources.

• Respond to leads from multiple channels (phone, email, and website)
• Enter leads into the Sunrise customer relationship management (CRM) application
• Review all Sunrise options with the referral agency representative
• Contact the lead immediately and set up the tours
• Position Sunrise Senior Living as a preferred provider
• Implement sales strategies
• Achieve department KPIs
• Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
• Perform other duties as assigned.

Qualifications

• Zero to two (0-2) years sales experience
• A demonstrated track record of closing sales
• Ability to handle multiple priorities
• Possess written and verbal skills for effective communication and the ability to facilitate group presentations
• Excel in organizational and time management skills
• Ability to, customarily and regularly, exercise discretion and independent judgment
• Ability to handle situations with empathy
• Demonstrate good judgment, problem solving and decision-making skills
• Demonstrate proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with the ability to learn new applications
• Ability to work weekends and flexible hours
• Proven ability to work in a home-office environment

Benefits

• Medical, Dental, Vision, Life, and Disability Plans
• Retirement Savings Plans
• Employee Assistant Program / Discount Program
• Paid time off (PTO), sick time, and holiday pay
• myFlexPay offered to get paid within hours of a shift
• Tuition Reimbursement
• In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee’s position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.
• Some benefits have eligibility requirements

Pre-Employment Requirements

Sunrise considers the health and safety of its residents, family members, and team members among its highest priorities. Employment with Sunrise is contingent upon successful completion of required pre-employment screenings and health evaluations in accordance with applicable federal, state, and local laws. Covid 19 and Influenza vaccination may be required if mandated by applicable federal, state, and local laws and authorities.

Compensation Disclaimer

Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).