[Hiring] National Senior Resource Counselor @Sunrise Senior Living

Role Description

At Sunrise, our National Senior Resource Counselor (NSRC) is responsible for increasing initial in-person presentations (IPP) and move-ins within their portfolio of communities from leads referred by referral agencies and assigned lead sources.

• Respond to leads from multiple channels (phone, email, and website)
• Enter leads into the Sunrise customer relationship management (CRM) application
• Review all Sunrise options with the referral agency representative
• Contact the lead immediately and set up the tours
• Position Sunrise Senior Living as a preferred provider
• Implement sales strategies
• Achieve department KPIs
• Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
• Perform other duties as assigned.

Qualifications

• Zero to two (0-2) years sales experience
• A demonstrated track record of closing sales
• Ability to handle multiple priorities
• Possess written and verbal skills for effective communication and the ability to facilitate group presentations
• Excel in organizational and time management skills
• Ability to, customarily and regularly, exercise discretion and independent judgment
• Ability to handle situations with empathy
• Demonstrate good judgment, problem solving and decision-making skills
• Demonstrate proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with the ability to learn new applications
• Ability to work weekends and flexible hours
• Proven ability to work in a home-office environment

Requirements

• Employment with Sunrise is contingent upon completing and passing a drug test (which does not include marijuana) and Tuberculosis Test, and a physical evaluation and a background check where required.
• Covid-19 and Influenza vaccination may be required if mandated by applicable federal, state, and local laws and authorities.

Benefits

• Medical, Dental, Vision, Life, and Disability Plans
• Retirement Savings Plans
• Employee Assistant Program / Discount Program
• Paid time off (PTO), sick time, and holiday pay
• myFlexPay offered to get paid within hours of a shift
• Tuition Reimbursement
• In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee’s position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.
• Some benefits have eligibility requirements