[Hiring] National Account Manager @Coverall

Role Description

Responsible for developing and managing customer relationships with National Accounts and setting the account’s overall strategic direction.

• Recruit, negotiate, and sign on new locations of existing National Accounts.
• Upsell additional services.
• Provide operational support to National Account customers as their primary point of contact.
• Assure customer satisfaction through teamwork and communication with Coverall’s Support Centers and third-party Business Partners.
• Provide best in class support, troubleshooting, quality assurance, and account growth.

Qualifications

• Excellent customer service skills
• Strong problem solving & critical thinking
• Ability to think strategically and analytically
• Ability to work independently and meet deadlines
• Strong multitasking and organizational skills
• Ability to prioritize workload
• Excellent written and oral communication skills
• Professional attitude and appearance
• Proficient in MS Word, Excel, and Outlook
• Ability to learn and use CRM
• Ability to follow through and organize tasks
• Ability to work well in a team environment

Requirements

• Provide operational support to National Account customers.
• Serve as primary customer contact.
• Build and maintain corporate customer relationship.
• Assure customer satisfaction through teamwork with Coverall’s Support Centers and third-party Business Partners.
• Liaison between Coverall offices, third-party Business Partners and customer sites.
• Communicate for troubleshooting and quality assurance.
• Review Coverall Support Center and third-party Business Partner proposals and present for approval.
• Initiate and schedule new starts for existing customers.
• Upsell & coordinate special services for existing customers.
• Meet or exceed monthly, quarterly, & annual goals.
• Communicate and resolve outstanding billing/invoicing issues by working with the billing department.
• Communicate and resolve outstanding receivables issues by working with the collections department.
• Re-sell current customers on the value of Coverall.
• Track proposals, starts, and issues via CRM.
• Provide data on accounts as requested for internal reports, customer reports, and business reviews.
• Serve on team projects as assigned.
• Any other duties requested by the Vice President, National Accounts or other management.

Company Description

Equal opportunity employer-vets/disabled.