[Hiring] Mortgage Sales Coordinator @AMPLIFY CREDIT UNION

Role Description

The Mortgage Sales Coordinator plays a key role in supporting the retail mortgage sales team. This multifaceted position combines responsibilities from marketing coordination and sales support to ensure efficiency, consistency, and high-quality service delivery.

• Provide backup support for the retail mortgage phone/chat queues and manage the weekly schedule for loan officers.
• Coordinate logistics for internal and external events and trainings, including scheduling, setup, marketing, and ordering promotional items.
• Serve as a liaison between the mortgage sales team and the Marketing department.
• Conduct monthly strategy meetings with MLOs to identify marketing opportunities and assist with related requests.
• Work with the Marketing department on the design and production of graphics for social media, flyers, presentations, and co-branded marketing materials.
• Monitor and manage the supply of marketing materials, swag, and closing gifts for the real estate team; reorder as needed.
• Support the VP of Real Estate Production with monthly reports, including MLO marketing activity and social media analytics.
• Collaborate with Marketing to produce monthly MLO newsletters, follow-up communications, and Salesforce data uploads for leads from events.
• Track and manage leads received from internal departments, online platforms, and email inquiries.
• Assist MLOs with borrower follow up and collection of documents to ensure timely file submissions.
• Review loan files for completeness and prepare them for submission to Processing.
• Submit lock requests and extensions, and assist in preparing pre-qualification letters when loan support is needed during the absence of a MLO.
• Facilitate communication and coordination between MLOs and Operations on file-specific needs, including documentation and status updates.
• Stay informed of changes to mortgage lending products, credit union and investor guidelines, and compliance regulations.
• Provide backup assistance to the lock desk as needed.

Qualifications

• Bachelor’s degree in business or a related field preferred.
• Minimum 2 years of mortgage experience required.
• Knowledge of Texas Home Equity Loan processes is preferred.

Requirements

• Must be bondable by a credit union.
• Requires registration as a MLO with the Nationwide Mortgage Licensing System (NMLS) and Registry on an annual basis in addition to maintaining updates as needed.
• Initial registration is required immediately upon hire.
• Knowledge and efficiency with personal computers, Microsoft Office products, Credit Bureau Systems, and financial calculators.
• Proficiency in Encompass and Salesforce is preferred.
• Ability to learn and train others in the use of specialized mortgage lending software may be required.
• Prior experience with Desktop Underwriter and/or Loan Prospector underwriting systems preferred.
• Must have reliable internet access of 50MBPS.

Benefits

• Medical, Dental, and 401(k) programs for team members.
• Customized volunteer opportunities with our signature partners (Saint Louise House).
• Additional paid time off for volunteer-related activities.
• Undergraduate and graduate tuition benefits for eligible full-time and part-time team members.

Starting Pay and Benefits

This role offers base pay of $24.03 - $28.84 per hour. It also entails the benefits available to all Amplify employees, including a 401(k) with a company match of 100% on the first 5% you contribute.

Location

This remote role is available to candidates living in the Austin Metropolitan area.

Team Member Testimonials

Read about some of your potential coworkers and why they enjoy working at Amplify. Or check us out on Comparably.

Amplify is an Equal Employment Opportunity Employer, seeking people from all backgrounds, life experiences, and world views. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.