[Hiring] Mid Market Account Manager @WorkWave

Role Description

As a Mid Market Account Manager, you will be responsible for building strong, long-term relationships with our enterprise clients. You will serve as a trusted advisor, understanding customer challenges, identifying opportunities for expansion, and driving adoption of our solutions. Your success will be measured by your ability to strengthen customer partnerships, proactively grow your book value, and deliver tailored solutions that align with client needs.

Why Join Now:

• Exciting moment in our growth journey.
• Launch of Wavelytics, our new AI-powered analytics suite.
• Continued momentum in integrated payments.
• Opportunity to lead the future of service software.

WHAT YOU'LL DO:

• Drive growth across assigned accounts by positioning WorkWave's comprehensive solutions.
• Build and maintain relationships with key client stakeholders.
• Lead high-impact QBRs and visionary account planning sessions.
• Deliver tailored product demonstrations in collaboration with Sales Engineers.
• Manage the full expansion sales cycle from needs discovery to deal closing.
• Maintain a healthy pipeline of whitespace opportunities.
• Ensure accurate forecasting, CRM hygiene, and pipeline management within Salesforce.
• Collaborate cross-functionally with internal teams to drive deal execution.
• Follow best practices in sales methodology (MEDDPICC).

WHAT SUCCESS LOOKS LIKE:

• ARR Quota Attainment (monthly/quarterly/yearly).
• Daily/weekly/monthly activity targets.
• Successful execution of QBRs and account plans.
• Demonstrated expansion across whitespace and multi-product opportunities.

Qualifications

• A consultative, relationship-first seller who can expand existing accounts.
• Strong business acumen and ability to identify client challenges.
• Self-motivated, organized, and resourceful in driving expansion revenue.
• Positive, team-oriented mindset with a passion for building lasting client partnerships.
• Proven track record of achieving or exceeding ARR quota.
• Strong communication, negotiation, and interpersonal skills.
• Ability to work independently and manage multiple priorities.
• Proficiency in Salesforce, Salesloft, and sales enablement tools.
• Familiarity with MEDDPICC methodology or other enterprise sales frameworks.
• 3–5 years SaaS sales/account management experience, preferably with enterprise accounts.
• Bachelor’s degree or equivalent experience.
• Ability to travel up to 25% of the time for client meetings and company conferences.

Requirements

• $75,000 - $100,000 a year.
• On-target earnings (OTE) potential of $150,000-$200,000.
• Final offer will depend on various factors, including qualifications and experience.

Benefits

• Robust benefits package, including health and dental and 401k with company match.
• Flexible Time Off policy or generous PTO plan and paid holidays.
• Up to 4 weeks paid bonding leave.
• Tuition reimbursement.
• Robust Employee Assistance Program through TotalCare.
• 24/7 access to virtual medical care with Teladoc.
• Quarterly awards based on peer nominations.
• Regional discounts and perks.
• Opportunities to participate in charitable events.