[Hiring] Mid Market Account Manager @CaptionCall by Sorenson

Role Description

The Mid Market Account Manager is responsible for managing and growing a portfolio of small to mid-market accounts by identifying customer needs, delivering tailored solutions, and building strong client relationships. They collaborate with internal teams to ensure customer satisfaction and account retention, analyze market trends and competitor activities to identify new business opportunities to maintain a competitive edge, and manage accurate sales forecasts and reports to meet or exceed revenue targets.

Qualifications

• 4 Year/Bachelor’s Degree
• 3 years B2B sales or account management experience and proven success managing SMB and mid-market accounts (typically <1,000 employees)

Requirements

• Experience owning renewals and expansion revenue
• Strong forecasting, pipeline management, and CRM skills
• Experience selling SaaS or subscription-based solutions
• Familiarity with MEDDICC, Challenger, SPIN, or similar sales methodologies
• Experience supporting customers in fast-paced or price-sensitive segments
• Customer-first, growth-oriented mindset
• Strong communication and relationship-building abilities
• Ability to articulate value and ROI clearly and simply
• Excellent time management across a high-volume book of business
• Data-driven and process-oriented approach

Company Description

Our Mission…Harnessing the power of language, we connect diverse people and enrich the human experience.

Our Vision…To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

• As one of the world’s leading language services providers, Sorenson combines patented technology with human-centric solutions.
• We strive to increase accessibility and inclusion through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services.
• Sorenson’s impact vision and plan extends to enhancing generational wealth and inclusive workplaces for our employees and the communities we serve.
• We achieve great things together working “The Sorenson Way” with our employee values: Customer First, Can-Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct.