[Hiring] Membership Sales and Service Representative @AAA-The Auto Club Group

Role Description

This position is fully remote.

Full-time paid training beginning Monday November 9, 2026.

• Training hours will be Monday - Friday 8:00am - 5:30pm EST
• Training will last for 13 weeks
• Morning and afternoon shifts available after training

Be the voice that strengthens member relationships and drives results. In this role, you'll deliver exceptional service through inbound and outbound member interactions while identifying opportunities to promote memberships, credit card offers, and other valuable club products. Using consultative selling techniques, active listening, and product expertise, you'll recommend solutions that meet members' needs, maximize sales opportunities, and create a positive, engaging experience with every interaction.

Key Responsibilities

• Manage, resolve, and process all membership enquiries through first call resolution, including billing, renewal, upgrades, payments, information changes, duplicate cards, processing payments, etc.
• Drive achievement of membership and credit card sales targets through proactive promotion, consultative selling, and effective closing techniques.
• Consistently identify opportunities for new membership sales, upgrades, and product enhancements to support membership growth objectives.
• Serve as a key contact for membership sales initiatives, leveraging direct mail campaigns, marketing promotions, and member interactions to maximize conversion and revenue results.
• Maximize all cross-sell opportunities – account maintenance, sales, warm transfer skills, etc., through transition and closing skills.
• Assist members through consultation, giving verbal and written email information, including but not limited to – directions, attractions, hotels, State parks, other areas of interest, weather conditions, road closures, member information, discounts, and rewards program.
• Complete Triptik requests; assist in auto vacation planning, etc.
• Receive and process cross-over support as needed during disaster situations.
• Adhere to performance metrics to include managing calls, schedule adherence, sales targets, and other metrics as prescribed by leadership.

Qualifications

• High school diploma or equivalent
• Must qualify, obtain, and maintain all applicable state licenses required for selling and/or servicing Auto Club Group products.
• Minimum: 6 months of customer service/sales experience in a fast-paced computer-automated business environment.
• Basic knowledge of PC navigation, Internet usage, sending and receiving emails, toggling between applications, and other skills and computer knowledge is required.
• Must have excellent communication skills and good customer service skills with the ability to set personal goals based on job requirements and be team-oriented.
• Must have soft sell skills and be able to multitask.
• Ability to set up computer equipment and troubleshoot minor connectivity issues.

Preferred Qualifications

• MS Office (Outlook, Teams, Word, Excel, PowerPoint)
• 1-2 years of customer service experience.
• Advanced computer skills.

Work Environment

• This is a Call Center where employees work remotely full-time.
• An exception to this would be in the case of connectivity or service level issues, in which employees would be required to report temporarily to a designated ACG facility (if located <50 miles from an office) until connectivity or service levels are restored.
• Must be available to work non-standard hours, such as nights, weekends, split shifts, holidays, on an as-needed basis; shifts may be flexible as assigned. (Center open 362 days).

Compensation & Benefits Overview

• Hourly rates starting at $16.75, depending on experience
• Opportunities to earn additional financial compensation through sales incentives and performance.
• Overtime earning potential at time and a half the hourly wage
• Fully paid training

Benefits

• Medical plans with multiple coverage options, including HSA eligibility.
• Prescription drug coverage.
• Dental and vision benefits.
• Employee Assistance Program (confidential support services).
• Company-paid basic life insurance.
• Optional supplemental life insurance and dependent coverage.
• Short-term and long-term disability coverage.
• Critical illness, accident, and pet insurance options.
• 401(k) plan to support long-term financial goals.
• Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment.
• Paid Holidays: Full-time employees are eligible for 10 company-paid holidays annually.
• Paid leave programs, including parental, bereavement, jury duty, and military leave.
• Tuition assistance (up to $5,250 annually; 80% covered by ACG).
• Complimentary AAA membership with roadside assistance and travel discounts.
• Adoption assistance program.

Job Posting Period

This position is expected to remain posted through 10/09/26; however, it may close at any time once a qualified candidate pool is identified.

Important Note

Regular and reliable attendance is essential for the function of this job. The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.