[Hiring] Medicare Supplement and Ancillary Benefit Advisor @eHealth

Role Description

As a Medicare Supplement & Ancillary Benefit Advisor, you will support clients by taking inbound calls and providing clear, consultative guidance over the phone. You will listen to each client’s needs and advise them on Medicare Supplement and Ancillary Health Insurance options. These products include, but are not limited to:

• Standalone Dental/Vision
• DVH
• Hospital Indemnity plans
• Final Expense insurance

In addition to inbound calls, you will complete proactive outbound follow-up with prospects and existing clients. This includes:

• Managing your sales pipeline
• Servicing your book of business
• Following up on referrals

Success in this role is performance-based and measured by:

• Meeting or exceeding approved major medical and ancillary application goals
• Maintaining compliance standards
• Member retention

What you’ll do:

• Handle inbound sales calls and complete proactive outbound follow-up for pipeline, books of business, and referrals.
• Work a scheduled shift between 6:00 a.m. and 6:00 p.m. PST, Monday through Friday.
• Be available to work overtime, weekends, and holidays as needed.
• Maintain required attendance, schedule adherence, and conformance standards.
• Perform all job responsibilities in a fully compliant manner.
• Participate in Carrier training and provide feedback on plans and products.
• Demonstrate proficiency across all performance measures, including Compliance and product knowledge.
• Drive sales and revenue by helping customers make informed healthcare decisions over the phone.
• Meet or exceed monthly and quarterly sales performance goals.
• Remain current on products and processes in a multi-product environment.
• Abide by the Centers for Medicare and Medicaid Services (CMS) Medicare Marketing Guidelines and company policies and procedures.

Qualifications

• 2 years Sales or contact center experience with Medicare Supplement products.
• Proficient at underwritten process and qualifying beneficiaries.
• Thorough understanding of State and Federal GI rights.
• Ability to obtain your resident state health insurance license or currently possess an active health insurance license.
• Alignment with eHealth’s mission and demonstration of our values in your behaviors, practices, and decisions.
• Ability to work between the hours of 6 am to 6 pm PST.

Benefits

• Competitive base pay plus uncapped commission incentives.
• Paid training.
• Ongoing support and resources.
• Medical benefits after 90 days of employment.
• Cell phone and internet reimbursement.

Company Description

eHealth is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, national origin, age, marital status, sexual orientation, genetic information, disability, protected veteran status, or any other consideration made unlawful by applicable federal, state or local laws. The foundation of these policies is our commitment to treat everyone fairly and equally and to have a bias-free work environment.