[Hiring] Managing Director - IT Managed Services @Cayuse Holdings

Role Description

The Managing Director of IT Managed Services is a dynamic, entrepreneurial leader responsible for selling, launching, and scaling a high-growth line of business. This is a hybrid role that combines the rapid innovation cycle and agility of a tech startup with operational excellence and revenue generation targets. The leader will drive business development from lead generation to deal closure, champion the creation of new service offerings, and manage global operations.

• Market Credibility: Cultivating high-value client relationships and partnerships with limited past performance in new markets.
• Balancing Act: Juggling the demands of innovation and sales with the need for rapid iteration and stable 24/7 operations.
• Resource Scarcity: Operating with lean resources typical of a startup environment, requiring creativity, prioritization, and resourcefulness.
• Rapid Scaling: Building processes and teams that can scale quickly as new business is captured, often requiring constant adjustment to infrastructure and workflows.
• Market Volatility: Quickly adapting to evolving client needs and technology shifts in a competitive managed services market.

This position aligns with Cayuse’s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Business, or a related field, or equivalent work experience. MBA is a plus.
• 7+ years of experience in IT managed services or IT outsourcing, with at least 3 years in a leadership role.
• Strong understanding of IT managed services including one or more of the following: application management, data management, network management, infrastructure (LAN/WAN), cybersecurity, and monitoring tools & services.
• Familiarity with emerging technologies like AIOps, cloud monitoring, and automation scripting.
• Proven track record in B2B sales, business development, or pre-sales engineering related to IT services or managed services is essential.
• Experience managing global or geographically dispersed teams (onshore/offshore).
• Experience in startups, greenfield programs, or new services launch is highly desirable.
• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Requirements

• Must possess problem-solving skills.
• Ability to respond effectively to customers with a sense of urgency.
• Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc.
• Highly motivated with the ability to handle and manage multiple tasks at any one time.
• Ability to forge new relationships, individual and teaming in nature.
• Must be a self-starter, that can work independently and as part of a team.
• Exceptional leadership, entrepreneurial spirit, and a proactive "owner" mindset.
• Superior communication, presentation, negotiation, and client-facing skills.
• Ability to thrive in ambiguity and drive clarity in a fast-paced, high-pressure environment.

Benefits

• Medical, Dental and Vision Insurance; Wellness Program
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability options
• Basic Life and AD&D Insurance (Company Provided)
• Voluntary Life and AD&D options
• 401(k) Retirement Savings Plan with matching after one year
• Paid Time Off

Company Description

Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.